Group Services & Sales Manager

Sage Hospitality; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading hotel group is seeking a Group Services & Sales Manager for their luxurious new property in Los Angeles. This role involves managing group contracts, client relationships, and proactive selling to generate revenue. If you have a strong background in hotel sales and are skilled in negotiation and organization, we encourage you to apply.

Benefits

Health savings and flexible spending accounts

Basic Life and AD&D insurance

Company-paid short-term disability

Paid time off for vacation, sick time, and holidays

401(k) program with employer matching

Employee assistance program

Tuition Reimbursement

Great discounts on Hotels and Restaurants

Employee Referral Bonus Program

Qualifications

• Minimum of 2+ years in hotel sales management.
• Prior sales experience in a luxury or boutique hotel preferred.

Responsibilities

• Manage group bookings from contract signing to departure.
• Negotiate with clients to maximize revenue.
• Develop and execute sales action plans to close on targeted accounts.

Skills

Organizational skills

Interpersonal skills

Negotiation skills

Attention to detail

Education

Bachelor's Degree in business administration, marketing, or hotel management

Tools

Microsoft Office

Delphi

Job description

Sage Hospitality Group is looking to hire a Group Services & Sales Manager to join us at our new luxury lifestyle hotels in Los Angeles, Hotel Per La!

Hotel Per La, a new luxury lifestyle property, in the heart of Downtown Los Angeles. Housed in the former Bank of Italy headquarters, a historic 12-story building on the corner of Olive and Seventh Streets, Hotel Per La debuts 241 guest rooms and grand public spaces for guests and locals alike including more than 10,000 square feet of event space, Per L'Ora a ground-floor restaurant, as well as Bar Clara a rooftop bar offering poolside drinks and dramatic views of the LA skyline.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Job Overview

The Group Services & Sales Manager is responsible for managing the detailing process for all aspects of assigned group contracts booked through the sales team, enforcing the terms of group agreements and guiding clients through the planning process. As well as have a part proactive selling role with assigned group markets. The split is about 75% servicing and 25% selling. 75%: Plan, organize and manage the details for all group and banquet bookings (i.e. guest rooms, billing, BEO’s, menus, diagram, etc.) and ensure maximization of room and meeting space, revenues, and profits while delivering quality service. 25%: create revenue for the hotel by generating and developing new, referred, and repeat group & banquet business in a defined territory and market through strategic prospecting, solicitations, direct sales calls, site inspections, client entertainment, sales missions and tradeshows.

Responsibilities

ESSENTIAL RESPONSIBILITIES

• Manage definite group bookings (with and without banquet contribution) that are turned over by the sales team; organize bookings from date of contract signing to departure, including meeting & event requirements, rooming lists, billing, guest room pickup, cut-off dates, food & beverage planning and audio visual needs.
• Establish and maintain rapport with clients, prior to, during and post program, encouraging repeat business. Constant presence and availability to client before, during, and after group program.
• Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs.
• Finalize the requirements of confirmed bookings with the client while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event.
• Develops strong client relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
• Plan and/or attend and/or participate in meetings with hotel staff and clients, including Resume Meeting, BEO Meeting, Sales Meeting, Pre-Convention Meeting, Planning Visit and Menu Tasting.
• Oversees all billing details for hotel groups to include processing of deposits, direct bill applications, credit card authorizations and coordination with accounting.
• Maintain well documented, accurate, organized and up to date file management in order to serve client and the employer in the most expedient, organized and knowledgeable manner.
• Close out all groups to include pickup and commission owed, including processing with accounting.
• Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan.
• Develop and execute sales action plans to close on targeted accounts and or business within a market segment.
• Prospect, research and solicit group & banquet business, in assigned vertical markets.
• Conduct site inspections, client visits, actively entertain, as well as plan and execute travel schedules to key feeder markets and tradeshows.
• Maintain positive relations and high visibility in relative business organizations. Promote the Hotel through regular industry involvement and exposure at local and/or national events.
• Comprehensive knowledge and awareness of the Hotel primary market, its surrounding areas and resources.
• Negotiate rates, create & issue negotiated group contracts.
• Deliver creative and impactful sales presentations, with excellent knowledge of all facets of the hotel and location.

OTHER RESPONSIBILITIES

• All other duties as assigned, requested or deemed necessary by management.

SUPERVISORY DUTIES

Indirect supervision of Sales Coordinator.

BEHAVIORAL FOCUS

At Sage, we pride ourselves on the behaviors that build our culture and help associates perform in their positions. We value integrity, performance, team spirit, growth, delivering extraordinary guest experiences, and engaging in our communities. We have also outlined specific competencies that contribute to success at Sage. Please review our competency models to understand the behaviors expected of different levels in the organization (you may find these models in our learning management system).

Qualifications

Education/Formal Training

Minimum of high school diploma or equivalent. Bachelor's Degree, preferably in business administration, marketing, or hotel management is a plus.

Experience

• Minimum of 2+ years in hotel sales management in similar position.
• Prior sales experience in a Los Angeles full-service lifestyle, luxury or boutique hotel preferred

Knowledge/Skills

• Requires a working knowledge of banquet food and beverage services, policies or operations.
• Supervisory skills needed.
• Excellent organizational skills and attention to detail required.
• Ability to multitask and have excellent time management skills.
• Must be courteous and gracious, maintaining a professional demeanor at all times
• Must be a technically skilled business professional who is willing and able to find innovative solutions and process improvements while maintaining expenses.
• Excellent interpersonal and negotiation skills, has high energy and enjoys working with people.
• Must be positive, result oriented and able to work well under pressure and guidelines.
• Must be able to work well with a diverse group of team members, including Sales Managers, banquet staff, department heads and supervisors.
• Able to handle a large volume of guest interactions in an efficient and courteous manner.
• Expertise in Microsoft Office, Internet, Outlook and Delphi are required

Eligible to participate in Sage bonus plan

Health savings and flexible spending accounts

Basic Life and AD&D insurance

Company-paid short-term disability

Paid time off for vacation, sick time, and holidays

Eligible to participate in the Company’s 401(k) program with employer matching

Employee assistance program

Tuition Reimbursement

Great discounts on Hotels, Restaurants, and much more.

Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

About the company

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