Group Sales & Reservations Specialist

Entertainment Places; Tampa (FL); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid Floating Holidays

Accrual based Paid Time Off

SEA Employee Complimentary Park & Pass

Discounts on Park Admission and Food/M

Medical, Dental, and Vision Insurance

401K plan

Disability Benefits

Employee Assistance Program

Scholarship opportunities

Job summary

SeaWorld Parks & Entertainment seeks a Group Sales Agent to engage Youth and General Groups and assist Resellers. You will handle calls and emails, upsell opportunities, and manage bookings while collaborating with park teams to ensure a smooth guest journey.

You will create reports, process orders, and support donation requests, events, and cross-department initiatives in a fast-paced environment.

Qualifications

• Must have a high school diploma or equivalent.
• Must be at least 18 years old.
• Must have at least 1 year customer service and sales experience.
• Must have working knowledge of Microsoft Office Suite.
• Must have excellent written and verbal communication skills.
• Must have excellent organizational skills and be able to work independently, and on a team.
• Must be able to maintain a high level of confidentiality.
• Must be able to multi-task and adapt to changes in a fast-paced business environment.

Responsibilities

• Provide exceptional, professional guest service over the phones and in person.
• Handle inbound Group Sales and Education calls, assisting Resellers, Youth, and General Groups in booking reservations.
• Understand customer needs and proactively provide upsell opportunities during the booking process.
• Engage in outbound call and email campaigns to rebook Group business from previous year and build new leads.
• Understand and improve booking processes for a seamless guest experience and easy order changes.
• Work with the Park on processes to ensure the best day-of experience for guests.
• Create and maintain insightful reporting to aid in strategic decisions.
• Process orders, research and solve problems that may occur within Group bookings.
• Data entry of Group inquiries and bookings in Delphi and SAP for order entry and tracking.
• Assist Community Relations with approved Donation Requests.
• Coordinate with Manager and other departments to ensure smooth operation.
• Support in as-needed department activities such as events, proposals, liaison with other departments.
• Other duties as assigned by management.

Skills

Customer service

Sales experience

Education

High school diploma

Tools

Microsoft Office Suite

Job description

SeaWorld Parks & Entertainment seeks a Group Sales Agent to engage Youth and General Groups and assist Resellers. You will handle calls and emails, upsell opportunities, and manage bookings while collaborating with park teams to ensure a smooth guest journey.

You will create reports, process orders, and support donation requests, events, and cross-department initiatives in a fast-paced environment.