Group Sales Manager — Luxury Hotel Revenue & Growth

Langham-Hote; Chicago (IL); On-site; USD 68,000 - 85,000; Full time

Benefits offered by this job

Vacation Pay

Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance

401k with match

Free meals on duty

Uniforms provided

Free hotel stays

Job summary

The Langham, Chicago is seeking a senior catering/group sales professional to generate rooms and banquet revenue within designated markets. You will balance reactive and proactive sales efforts, covering a territory and developing new vertical markets for groups of 16+ rooms per night.

Minimum two to four years in Catering or Group Sales at a luxury hotel is expected, with four-year degree preferred. Salary ranges from $68,000 to $85,000 plus sales incentives, with full-time benefits.

Qualifications

• Minimum of a four-year college degree or commensurate management experience in a luxury hotel.
• Two to four years of Catering or Group Sales experience, ideally in a luxury hotel.

Responsibilities

• Meet group sales booking goals to achieve budget and crossover
• Strong Contract negotiation skills and understanding contract terminology
• Proactive sales approach, assertive and fast paced, driven to succeed
• Develop and execute new account/business solicitation plan, while continuing to cultivate and grow existing accounts.
• Conduct elevated site inspections to close business
• Anticipate and respond to all customer needs within a timely manner and acknowledge all customers.
• Handle account details so all pertinent aspects of solicitation and closing are complete and documented.
• Entertain clients in outlets as necessary.
• Handle inquiry calls according to departmental procedure according to LHG shop call requirements.
• Maintain complete knowledge of all hotel services/features and hours of operation.
• Maintain complete knowledge of and comply with all hotel and departmental policies and procedures.
• Maintain high level of knowledge in reference to The Langham brand and philosophy.
• Maintain high level of knowledge of the competition’s product.
• Contact customers in-house to promote goodwill and foster additional business, repeat bookings, or referrals to other Langham properties.
• Attend departmental and hotel meetings as required.
• Process paperwork to clients, other departments, etc., within a timely manner.
• Present proposals to achieve maximum profit while satisfying client needs.
• Follow up on assigned sales leads in a timely manner.
• Plan and prepare appointments for sales trips and follow up in a timely manner.
• Build and maintain positive relations with Langham Hospitality Group Global Sales team members.
• Actively participate in the Langham Pipeline lead referral program.
• Present a professional and confident appearance
• Understanding/Knowledge of computers/Amadeus/Delphi program/Word/Excel/SEP/Ideas
• Upon employment, all associates are required to fully comply with Langham Hotel rules and regulations for the safe and effective operation of the hotel’s facilities.

Skills

Group Sales

Contract negotiation

Proactive sales

Account development

Sales planning

Territory coverage

Presentation skills

MS Office / Amadeus/Delphi

Education

Four-year college degree

Tools

Amadeus

Delphi

Word

Excel

Job description

The Langham, Chicago is seeking a senior catering/group sales professional to generate rooms and banquet revenue within designated markets. You will balance reactive and proactive sales efforts, covering a territory and developing new vertical markets for groups of 16+ rooms per night.

Minimum two to four years in Catering or Group Sales at a luxury hotel is expected, with four-year degree preferred. Salary ranges from $68,000 to $85,000 plus sales incentives, with full-time benefits.