Group Sales Manager

Fairmont Washington, D.C.; Washington; On-site; USD 74,000 - 81,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental and Vision Insurance,

Employee benefit card offering global/

Learning programs

Career growth opportunities

CSR involvement

Job summary

Fairmont Washington DC is seeking a seasoned Sales professional to sell memorable experiences for groups of 8-75 rooms during peak nights. You will develop and maintain a customer base across assigned markets, and strive to exceed goals through proactive account development, relationship building, and strategic outreach.

You will attend industry functions, work with the Director of Sales and Revenue Management, and participate in brand sales events.

Qualifications

• Experience in luxury hospitality sales preferred.
• Strong prospecting and contract negotiation skills.
• Excellent guest service and communication abilities.
• Four-year degree in hospitality or related field.

Responsibilities

• Sell groups of 8‑75 rooms on peak night in assigned markets.
• Develop and maintain a customer base across markets.
• Aim to exceed personal sales goals via account development.
• Attend meetings and industry events, including overnight travel.
• Collaborate with Sales Director and Revenue Manager to meet budgets.
• Lead in using industry networks and associations for opportunities.
• Support brand and property goals with professional guest service.

Skills

Prospecting skills

Contract negotiation

Guest service excellence

Interpersonal skills

Written & verbal communication

Presentation skills

Organization & resilience

Education

Four-year degree in hospitality

Tools

Microsoft Office

Job description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist®.

Job Description

Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests.

What’s in it for you:

• Paid Time Off
• Medical, Dental and Vision Insurance, 401K
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Rate of Pay: $74,000-81,000 plus bonus

What you will be doing:

• Handle all aspects of Sales for groups of 8-75 rooms on peak night in assigned market.
• Develop and maintain customer base in all assigned markets.
• Achieve or Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance.
• Attend Sales Meetings, office events, hotel-sponsored functions, and industry functions, including those that may involve overnight travel
• Develop lead sources and rapport with key personnel, Fairmont Global Sales Office sellers and assigned client base.
• Maintain active membership in industry related organizations and associations pertaining to the specific market.
• Support goals, objectives and philosophies of the Brand and the Fairmont Washington DC.
• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Support ALL – Accor Live Limitless loyalty program and ALL Meeting Planner loyalty program through product knowledge and member enrollments;
• Identify and execute key action steps each quarter that will achieve booking goals
• Work directly with the Director of Sales and the Director of Revenue Management to meet and exceed budgeted group room rates
• Actively target and solicit new business within the territory assigned
• Stay familiar with industry trends via appropriate publications/trade memberships if necessary
• Able to think strategically and maximize our group potential over required periods to include use of meeting space for meetings and events. Arrival and departure patterns that fit with the hotel business needs
• Follow up on leads in a timely and professional manner within the respective territory both by telephone and by written correspondence
• Fully qualify each Group business opportunity to understand the full potential of the booking and account
• Develop and maintain close and effective working relationships with all supporting departments
• Coordinate with conventions services on groups involving rooms and banquet revenue; adhering to all Fairmont Brand sales standards by providing accurate, comprehensive turnover reports
• Participation required at Fairmont sales training workshops as applicable and achieving acceptable shop scores per the company standard
• Participate in all assigned Fairmont Brand sales events and trade shows, involves preparation of events, invitation of clients and facilitating of event
• Overnight travel which may include weekends to conduct ongoing sales calls to clients in your territory

Qualifications

Your experience and skills include:

• Previous experience in luxury hospitality sales strongly preferred
• Strong prospecting and contract negotiation skills.
• A passion for guest service and excellence.
• Excellent interpersonal skills.
• Excellent written and verbal communication skills including Microsoft Office, Word and Excel.
• Excellent presentation skills
• Highly organized, results-oriented with the ability to be flexible and work well under pressure.
• Four-year degree from an accredited college or university, preferably hospitality related
• Must be legally authorized to work in the United States without sponsorship