Group Sales Manager

Viceroy Hotels and Resorts; Santa Monica (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Viceroy Hotels & Resorts at Hyatt Centric Santa Monica seeks a Group Sales Manager to drive revenue by soliciting and closing group and corporate accounts, while delivering immersive, luxury experiences for clients.

You will prospect new business, collaborate with Event Sales and Operations to ensure flawless execution, maintain pipeline records in Hyatt systems, and build lasting relationships with meeting planners and executives.

Qualifications

• 2+ years of progressive hotel sales experience, ideally within a lifestyle brand or full-service corporate/group environment.
• A genuine passion for delivering exceptional service in a fast-paced environment with a proven track record of client satisfaction.
• Solid computer proficiency and comfort working within CRM and hotel systems to manage accounts and log daily activity.
• Exceptional written, verbal, and presentation skills, with a proven ability to confidently pitch to executive-level clients and stakeholders.
• Strong negotiation, highly organized multitasking, self-motivated, and ability to maintain confidentiality of information.

Responsibilities

• Solicit, negotiate, and close group and corporate accounts to meet revenue targets.
• Identify and develop new business opportunities through outbound sales, networking, and industry events.
• Collaborate with Event Sales, Event Planning, and Operations to deliver client experiences.
• Maintain accurate records and pipeline management using Hyatt systems.
• Serve as primary contact for meeting planners and corporate clients with immersive site inspections.
• Monitor industry trends and analyze data to optimize ADR and occupancy.

Skills

Sales experience

CRM proficiency

Negotiation

Communication

Organization

Tools

Envision

Delphi

Opera

Job description

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Location

Hyatt Centric Santa Monica

Overview

The Group Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.

Responsibilities

• Revenue Generation: Proactively solicit, negotiate, and close group and corporate accounts to consistently meet or exceed quarterly and annual revenue targets.
• Strategic Prospecting: Identify and develop new business opportunities through targeted outbound sales initiatives, local networking, and industry events.
• Cross-Functional Collaboration: Collaborate closely with Event Sales, Event Planning, and Operations teams to deliver exceptional client experiences and ensure seamless execution of group contracts.
• Pipeline & Data Management: Maintain accurate records, reporting, and pipeline management using Hyatt systems to optimize sales tracking and forecasting.
• Relationship Management: Serve as the primary point of contact for meeting planners and corporate clients, conducting immersive, professional site inspections that highlight the unique features of the property.
• Market Intelligence: Monitor industry trends, evaluate competitor strategies, and analyze production data within assigned segments to optimize Average Daily Rate (ADR) and occupancy.

Qualifications

• Experience: 2+ years of progressive hotel sales experience, ideally within a lifestyle brand or full-service corporate/group environment.
• Service Mindset: A genuine passion for delivering exceptional service in a fast-paced environment with a proven track record of client satisfaction.
• Technical Savvy: Solid computer proficiency and comfort working within CRM and hotel systems such as Envision, Delphi, or Opera to manage accounts and log daily activity.
• Communication: Exceptional written, verbal, and presentation skills, with a proven ability to confidently pitch to executive-level clients and stakeholders.
• Core Competencies: Strong negotiation skills, a highly organized approach to multi-tasking under deadlines, and a self-motivated mindset. Must be able to maintain confidentiality of information. Perform other duties as requested by management.