Group Sales Manager

The Guest House at Graceland; Memphis (TN); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic sales professional to drive revenue and customer satisfaction at a premier hospitality venue. This full-time role involves managing sales efforts, developing new accounts, and ensuring exceptional customer experiences. The ideal candidate will possess strong communication and negotiation skills, with a proven track record in sales. Join a vibrant team and contribute to creating memorable experiences for guests while achieving ambitious sales targets. If you thrive in a fast-paced environment and are passionate about hospitality, this opportunity is perfect for you.

Qualifications

• 3+ years of sales experience required, preferably in hospitality.
• Strong communication skills and ability to work under pressure.

Responsibilities

• Manage sales efforts for the facility and develop new accounts.
• Negotiate contracts and maximize revenue through effective sales strategies.

Skills

Sales Experience

Customer Relationship Management

Communication Skills

Negotiation Skills

Organizational Skills

Education

High School Diploma

Bachelor’s Degree in Hospitality or Business Management

Tools

Sales Platform

Job description

1 week ago Be among the first 25 applicants

This is a full-time position located in the Sales Department at The Guest House at Graceland with variable/flexible working hours to include weekends, holidays, and overtime as required. Benefits will be offered after successful completion of a sixty (60) day introductory period. This is a promotional opportunity and is an internal/external recruitment.

Job Description:

This position is responsible for the overall sales for The Guest House at Graceland and Elvis Presley Memphis Complex, which includes 450 sleeping rooms and 80,000 square feet of flexible meeting/event space. The role involves managing the facility's sales efforts, developing new accounts, maintaining existing accounts, and meeting sales strategies to maximize profits while ensuring customer satisfaction.

KEY RESPONSIBILITIES:

Negotiate and contract with groups to maximize event space usage, ensuring revenue generation and achievement of departmental goals. Prospect for new clients and events continuously.

Drive Customer Satisfaction

Regularly review and measure customer service through direct contact and monitoring repeat business. Enhance customer satisfaction by collaborating with Preferred Vendors and the Event Manager to meet or exceed customer expectations. Manage customer relationships daily.

ESSENTIAL FUNCTIONS:

• Solicit, negotiate, and contract new and existing accounts to meet and exceed revenue goals via telephone prospecting, outside calls, site inspections, and written communication.
• Maximize revenue by selling all aspects of the facility, promoting preferred vendors, and assisting with additional revenue streams.
• Use the Sales Platform to track accounts, bookings, contacts, and prepare correspondence, reports, and maintain files.
• Negotiate and finalize contracts with clients.
• Stay informed about market trends, competition, and key customers.
• Partner with area hotels/facilities for overflow needs and overnight accommodations.
• Build customer loyalty through excellent service, understanding client needs, and recommending suitable features and services.
• Develop and execute action plans to meet or exceed goals for the position and team.
• Participate in trade shows, community, and professional organizations to maintain visibility and achieve sales targets.
• Perform special projects and participate in task forces and committees as assigned.

Knowledge, Skills & Ability Requirements:

• A degree in hospitality or business management is an asset but not required.
• Minimum of 3+ years of sales experience.
• Excellent communication and guest relation skills in English.
• Ability to work well with large groups in a team environment.
• Ability to handle stressful, high-pressure situations, including guest complaints and disputes, resolving them satisfactorily.
• Maintain composure and objectivity under pressure.
• Effective listening, understanding, and clarifying concerns of team members and guests.
• Strong organizational and decision-making skills with the ability to multi-task.

Qualification Standards:

Education: High school or equivalent required; Bachelor’s degree preferred.

Experience: Prior sales and hospitality experience required; knowledge of Memphis market preferred.

Licenses or Certificates: Not applicable.

Grooming: Maintain a neat, clean, and well-groomed appearance per company standards.

PHYSICAL REQUIREMENTS: Ability to stoop, reach, walk, and stand for long periods; clear speaking voice essential; ability to lift up to 25 pounds.

CONDITION OF EMPLOYMENT: Work in a non-smoking area; work extra hours including weekends and holidays; maintain confidentiality; work outdoors in all weather conditions.

APPLICATION PROCESS: We are an equal opportunity employer. Must pass background check and pre-employment drug test. Position remains open until filled.