Group Sales Leader — Hawaii Travel Team Coach

Oahu; Honolulu (HI); On-site; USD 48,000 - 51,000; Full time

Job summary

Roberts Hawaii is seeking a Group Services Supervisor in Honolulu to oversee operations and guide a team of Sales Coordinators and Assistants. You will work with the Sales Manager to achieve departmental goals and ensure service excellence.

The role requires 3+ years in related work with supervisory experience, strong knowledge of Hawaiian Islands, and proficiency with Microsoft Office and reservations systems. Some remote work may occur; travel to other islands may be necessary.

Qualifications

• High School Diploma or equivalent.
• Minimum of 3 years relevant experience, 1 year supervisory.
• Knowledge of the Hawaiian Islands.
• Experience with contracts, sales and discounts.
• Knowledge of reservations and customer service.
• Ability to self-teach on web-based and telecommunications systems.
• Ability to speak before groups of employees.
• Problems solving and data analysis.
• Proficient in Microsoft Office.
• Strong written and verbal communication.
• Ability to manage multiple projects under deadlines.
• Willing to work nights, weekends, and holidays.

Responsibilities

• Guide and monitor staff to ensure accuracy, efficiency, customer satisfaction.
• Provide training and direction to ensure completed staff work and development.
• Communicate effectively with staff and set department metrics.
• Regularly evaluate staff performance and provide feedback.
• Address disciplinary concerns with clear expectations and tools.
• Improve procedures and workflows for efficiency and relevance.
• Identify impacts and advise management on trends.
• Resolve escalated client, vendor and staff issues with investigation.

Skills

Supervisory experience

Customer service

Communication skills

Office software

Time management

Education

High School Diploma

Tools

Microsoft Office Suite

Reservations systems

Web-based systems

Job description

Roberts Hawaii is seeking a Group Services Supervisor in Honolulu to oversee operations and guide a team of Sales Coordinators and Assistants. You will work with the Sales Manager to achieve departmental goals and ensure service excellence.

The role requires 3+ years in related work with supervisory experience, strong knowledge of Hawaiian Islands, and proficiency with Microsoft Office and reservations systems. Some remote work may occur; travel to other islands may be necessary.