Group Sales Coordinator

upenn; United States; On-site; USD 45,229,000 - 79,000,000; Full time

Job summary

University Museum in Philadelphia seeks a Group Sales Coordinator to promote, schedule, and manage Penn Museum group visits, driving earned revenue growth. The role handles inquiries, leads, scheduling, invoicing, and cross-department coordination to ensure a superior group visitor experience.

The position supports marketing communications, maintains CRM records, and prepares sales reports while building relationships with prospective and returning groups.

Qualifications

• High School Grad/GE Degree and 0 to 1 year of experience or equivalent combination of education and experience is required.
• BA/BS preferred.
• Attention to detail and the ability to balance multiple projects simultaneously are required.
• Strong written and verbal communications required.
• Customer service, marketing, and hospitality experience preferred.
• Strong computer literacy, including database entry and reporting; CRM software such as Altru or Salesforce is preferred.

Responsibilities

• Assist the Associate Director of Group Sales in formulation and implementation of proactive marketing campaigns and pursue strategic opportunities for ticket sales.
• Schedule group visits, maintain database and track leads, inquiries, lost business, sales revenue; send invoices and collect payment.
• Greet groups, provide ongoing status reports, and coordinate day-to-day operations with other departments.
• Represent Penn Museum at sales conferences and external meetings to grow group visits.
• Follow up with customers to gather feedback and determine satisfaction.
• Other duties as assigned.

Education

High School Grad/GE Degree

BA/BS preferred

Tools

Altru

Salesforce

Job description

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Group Sales Coordinator

Job Profile Title

Customer Service Assistant A, University Museum

Job Description Summary

Reporting to the Associate Director of Group Sales, the Group Sales Coordinator is responsible for promoting and coordinating Penn Museum group visits in support of institutional earned revenue growth. This role actively generates leads, develops and executes marketing and outreach communications, and cultivates relationships with prospective and returning group visitors. They manage the lifecycle of group visit inquiries, including sales, scheduling, customer service, and coordinating the day-to-day operations. The position also requires working with other departments in the Museum to ensure coordination and the best experience for our Museum visitors. As a key member of the Marketing Communications team, responsibilities also include developing promotional materials and communications, maintaining customer records, preparing sales and activity reports, and supporting strategies to increase museum attendance and revenue.

Job Responsibilities

• Assist the Associate Director of Group Sales in the formulation and implementation of proactive marketing campaigns, soliciting and monitoring leads based on sales goals set with the Associate Director, and pursue strategic opportunities for capturing ticket sales from targeted constituencies.
• Schedule group visits, maintain database and track Group Sales leads, inquiries, lost business, sales revenue, send invoices and collect payment, greet groups as needed, and provide ongoing status reports to the Associate Director of Group Sales.
• Share all necessary details about group reservations with other departments to ensure all parties are in coordination.
• Represent Penn Museum at sales conferences and external meetings to grow group visits.
• Follow up with customers to gather feedback and determine satisfaction.
• Other duties and responsibilities as assigned.

Qualifications

• High School Grad/GE Degree and 0 to 1 year of experience or equivalent combination of education and experience is required.
• BA/BS preferred.
• Attention to detail and the ability to balance multiple projects simultaneously are required.
• Must be a team player and background in sales or marketing would be helpful.
• Strong written and verbal communications required.
• Customer service, marketing, and hospitality experience preferred.
• Ability to interface with a wide range of constituent groups and superb presentation skills required.
• Strong computer literacy required, including database entry and reporting, spreadsheet management, experience with CRM software such as Altru or Salesforce is preferred.
• The work environment typically includes sitting at a desk or table, standing, walking, and stooping.
• Occasional lifting up to 25 lbs.
• No supervisory responsibilities.

Please note that this position is a bargaining unit position represented by a labor union. Job related responsibilities, duties, qualifications, and compensation associated with this position are determined by a collective bargaining agreement.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

University Museum

Pay Range

$15.79 - $27.58 Hourly Rate Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of th