Group Sales Coordinator

Accor; Los Angeles (CA); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Discounted hotel rooms

Learning programs through Accor academ

Career growth opportunities

Health benefits

401(k)

Job summary

Fairmont Century Plaza, part of Accor, is seeking a Group Sales Coordinator to power our sales team. You will draft contracts, build group room blocks in Opera Sales & Catering, and keep group files complete and up-to-date while supporting Sales Managers in closing business.

You will coordinate site visits, handle inquiries, and maintain relationships from contract through arrival, enabling the team to focus on client engagement and revenue growth.

Qualifications

• Experience in an administrative or office support role.
• Luxury hotel or resort experience preferred.
• Experience with Opera Sales & Catering or similar system.
• Excellent organization and ability to juggle deadlines in a fast-paced environment.
• Proficient in Microsoft Office; typing speed 40 wpm.
• Fluent spoken and written English.

Responsibilities

• Draft contracts, proposals and amenity packages with accuracy and polish.
• Build and maintain group room blocks in Opera Sales & Catering and manage cut-off dates.
• Create and maintain complete group files, including contracts, rooming lists, billing information, recaps and checklists.
• Track rooming lists and billing information so everything arrives on time.
• Prepare site inspection itineraries and coordinate on-property visits for prospective clients.
• Answer sales lines professionally and screen new inquiries, gathering the details Sales Managers need.
• Follow up with clients by phone and email when Sales Managers are unavailable.
• Build relationships with group contacts from contract through arrival.
• Make guest room reservations through Reservations and dining reservations through OpenTable for the Director of Sales & Marketing and Group Sales Managers.
• Prepare and distribute sales materials, documents and gift certificates.
• Manage department supplies, business card orders, and system access and IT requests.

Skills

Administrative experience

Office experience

Detail-oriented

Customer service

Education

Hospitality diploma or degree

Tools

Opera Sales & Catering

OpenTable

Microsoft Office

Job description

Why work for Fairmont?

At Fairmont, our passion is to connect our guests to the very best of our destinations. At Fairmont Century Plaza, that includes the conferences, celebrations and corporate retreats that bring hundreds of guests to the \"Western White House\" at once.

As Group Sales Coordinator, you’re the engine behind our Sales team. You’ll draft the contracts, build the room blocks, manage the details and keep every group file perfect, so our Sales Managers can spend their time with clients, closing business. If you’re highly organized, love a fast pace and want to start a career in luxury hotel sales, this is the place to begin.

Job Description

What you will be doing:

Reporting to the Director of Group Sales, responsibilities and essential job functions include but are not limited to the following:

Power the sales process

• Draft contracts, proposals and amenity packages with accuracy and polish.
• Build and maintain group room blocks in Opera Sales & Catering and manage cut-off dates.
• Create and maintain complete group files, including contracts, rooming lists, billing information, recaps and checklists.
• Track rooming lists and billing information so everything arrives on time.
• Prepare site inspection itineraries and coordinate on-property visits for prospective clients.

Be the first point of contact

• Answer sales lines professionally and screen new inquiries, gathering the details Sales Managers need.
• Follow up with clients by phone and email when Sales Managers are unavailable.
• Build relationships with group contacts from contract through arrival.

Keep the team running

• Make guest room reservations through Reservations and dining reservations through OpenTable for the Director of Sales & Marketing and Group Sales Managers.
• Prepare and distribute sales materials, documents and gift certificates.
• Manage department supplies, business card orders, and system access and IT requests.
• Handle every task with one goal: giving Sales Managers maximum time with their customers.

Qualifications

What is in it for you:

• Pay Range: $32.00– $34.93per hour
• Discounted hotel rooms and food & beverage rates at our sister properties around the globe
• Learning programs through our Academies to help you grow and perform at your full potential
• A clear path into hotel sales, with the opportunity to grow within Century Plaza and across the world
• The chance to make a difference through Corporate Social Responsibility activities like Planet 21 and WATCH
• [Health benefits, 401(k), complimentary meals, other perks]

Your experience and skills include:

• Previous administrative or office experience in a detail-oriented role
• Luxury hotel or resort experience is preferred
• Experience with Opera Sales & Catering or a similar sales and catering system is preferred
• Outstanding organization; able to juggle multiple deadlines in a fast-paced environment
• Polished written and verbal communication, including professional phone skills
• Self-motivated, able to make sound decisions on your own and build efficient systems
• Able to handle confidential information with discretion
• Proficient in Microsoft Office; typing speed of at least 40 words per minute
• Fluent spoken and written English; additional languages are an asset
• A hospitality diploma or degree is an asset

Additional Information

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the \"Western White House,\" (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Visa Requirements: Must provide proof of eligibility to be employed in the United States of America.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS