Group Sales Manager

Fairmont Hotels & Resorts; San Francisco (CA); On-site; USD 99,000 - 120,000; Full time

Job summary

Fairmont San Francisco is seeking a Group Sales professional to drive revenue by building new accounts and maintaining existing relationships. You will report to the Director of Group Sales and lead hotel-wide sales initiatives, negotiating rates and crafting proposals to win business.

You will coordinate with Event Services, Front Office, Catering, and Accor partners, manage contracts and host client engagements to promote the hotel and drive incremental business.

Qualifications

• Minimum three years of sales experience.
• University/College degree in related discipline preferred.
• Strong prospecting skills and experience with AI tools.

Responsibilities

• Achieve or exceed sales goals by developing new accounts and maintaining existing ones.
• Direct sales initiatives for the hotel with ownership of designated group market.
• Sell hotel rooms, meeting space and services; negotiate rates within guidelines.
• Develop polished sales proposals and respond to leads promptly.
• Maintain accurate account records in OperaCloud and other systems.
• Coordinate with internal teams to ensure contractual details and client satisfaction.

Skills

Prospecting

Relationship building

Communication

Time management

Customer service

Team collaboration

Education

University/College degree

Tools

OperaCloud

Cvent

OSEM

Excel

PowerPoint

Job description

Company Description

Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.

Company Description

Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.

Job Description

Through your passion and motivation, you sell memorable experiences. You are professional and knowledgeable about your property, and build strong relationships with key clients and guests.

What you will be doing:

Reporting to the Director of Group Sales, responsibilities and essential job functions include but are not limited to the following:

• Achieve or exceed monthly, quarterly, and annual sales goals by developing new accounts and maintaining existing ones.
• Direct sales initiatives for the hotel, with ownership of designated group market
• Sell hotel guest rooms, meeting space, and related services including food and beverage, AV, and outlet venues, ensuring alignment with customer expectations and hotel revenue targets
• Establish parameters, quote and negotiate rates within established guidelines, and confirm group bookings through executed written contracts.
• Develop polished sales proposals and respond in timely fashion to all leads assigned
• Review of sales contracts, considering the number of rooms, average rate and total revenue objectives of the hotel
• Maintain detailed account, contact, and activity records using OperaCloud Sales System and other relevant platforms.
• Ensure the integrity of key accounts, the key prospect database and monitoring of the sales software programs for accuracy and thoroughness
• Participate in sales activities both on and off property, with flexibility in work schedule
• Organize and host site inspections, FAM trips, and other client engagement events to promote the hotel and its offerings, to drive incremental business
• Provide guidance and direction in the development of segment action plans
• Keep abreast of competitive set hotels, remaining knowledgeable of offerings and updates
• Build and maintain strong relationships with key stakeholders including existing and potential clients, Accor Global Sales Offices, local tourism boards, and sister properties within the Accor portfolio.
• Coordinate closely with internal departments such as Event Services, Front Office, and Catering to ensure all contractual details are executed and client satisfaction is achieved.
• Consistently offers professional, engaging and friendly service
• Participate in hotel-wide leadership initiatives
• Balance operational, administrative and Colleague needs
• Remain knowledgeable of industry trends and
• Uphold all departmental policies, procedures, and safety standards.
• Follow all safety policies
• Participate in any Brand Sales Incentive Programs
• Perform other job-related duties as assigned

Qualifications

• Minimum of three years of sales experience
• University/College degree in a related discipline is preferred
• Strong prospecting skills, using key tools including AI technology
• Excellent computer skills including Microsoft applications, with advanced knowledge of Excel and PowerPoint, and OperaCloud/OSEM, Cvent
• Excellent verbal and written communication skills and strong attention to detail
• Conformity to the highest standards of personal integrity and ethical behavior
• Superior interpersonal and problem-solving/strategizing skills
• Highly responsible & reliable
• Excellent time management and organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously
• Exceptional customer service abilities
• Ability to focus attention on guest needs, always remaining calm and courteous
• Proactive mindset to anticipate and support changes in our business

Physical Aspects of Position (include but are not limited to)

• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Salary

$99,000-$119,900

Visa Requirements

Must have proof of eligibility to work in the United States.

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at http://www.fairmont.com/ to find out more about our company.

EOE/M/F/D/V

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS