Group Sales Agent

SeaWorld Parks & Entertainment; Tampa (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Floating holidays

Paid time off

Employee park tickets

Park discounts

Health insurance

401K plan

Voluntary insurance

Life insurance

Job summary

SeaWorld Parks & Entertainment in Tampa, FL is seeking a Group Sales Agent to engage with Youth and General Groups and assist Resellers. You will handle calls and emails, upsell opportunities, and manage group bookings while working with multiple departments to ensure a smooth guest experience.

The role emphasizes providing exceptional service, accurate data entry in Delphi and SAP, and creating insights through reporting.

Qualifications

• Must have at least 1 year customer service and sales experience.
• Must have working knowledge of Microsoft Office Suite.
• Must have excellent written and verbal communication skills.
• Must have excellent organizational skills and be able to work independently, and on a team.
• Must be able to maintain a high level of confidentiality.
• Must be able to multi-task and adapt to changes in a fast-paced business environment.

Responsibilities

• Provide exceptional guest service over the phones and in person.
• Handle inbound Group Sales and Education calls, assisting Resellers, Youth, and General Groups in booking reservations.
• Proactively provide upsell opportunities during the booking process.
• Engage in outbound calls and emails to rebook Group business and build new leads.
• Improve booking processes for a seamless guest experience and easy order changes.
• Create and maintain insightful reporting to aid in strategic decisions.
• Process orders, research and resolve issues in Group bookings.
• Data entry of inquiries and bookings in Delphi and SAP.
• Support refunds and assist with donation requests when needed.

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

Group Sales Agent

Busch Gardens is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.

What You Get To Do

As a Group Sales Agent, you have the exciting opportunity to engage with Youth and General Groups for a SeaWorld Parks and Entertainment park, as well as assisting Resellers. You’ll take on a variety of responsibilities to meet our internal and external guests’ expectations, while maximizing our revenue. You will:

• This position does report in-person.
• Provide exceptional, professional guest service over the phones and in person
• Handle inbound Group Sales and Education calls, assisting Resellers, Youth, and General Groups in booking their reservations in addition to answering general questions about the Park
• Understand customer needs and proactively provide “upsell” opportunities during the booking process
• Engage in outbound call and email campaigns to rebook Group business from previous year(s) and build sales funnel with new leads from provided lists
• Understand and work on improving booking processes for guests to ensure seamless experience, easily change orders and purchase “upsells”
• Work with Park on processes to ensure best day-of experience for guests
• Create and maintain insightful reporting as needed to aid in strategic decisions
• Process orders, research and solve problems that may occur within Group bookings
• Perform data entry on new and existing contracted and non-contracted accounts
• Process Hard Stock (BOCA) Group and Reseller ticket orders and in-park ticket requests
• Process all payments including depositing check payments
• Prepare orders for shipment with FedEx or pick up at Advance Sales ticket window.
• Reconcile daily MPR payments and report to Finance
• EZTicket Support for all clients via phone and email
• Administer several Outlook mailboxes, both internal and guest-facing
• Data entry of every Group inquiry and booking in Delphi for tracking and reporting purposes as well as order entry in SAP
• Point of Contact for refunds
• Test orders for all parks
• Assist Community Relations with all approved Donation Requests
• Work with Manager and other departments to ensure smooth operation between different stakeholders in the Company
• Assist in “as-needed” department activities such as working events, creating proposals, liaison with other departments, etx
• Other duties as assigned by management

What It Takes To Succeed

• Must have a high school diploma or equivalent
• Must be at least 18 years old
• Must have at least 1 year customer service and sales experience
• Must have working knowledge of Microsoft Office Suite
• Must have excellent written and verbal communication skills
• Must have excellent organizational skills and be able to work independently, and on a team
• Must be able to maintain a high level of confidentiality
• Must be able to multi-task and adapt to changes in a fast-paced business environment

What Else Is Important

• Work flexible schedule/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays
• Must be able to sit and/or stand for long periods of time
• Must be comfortable with exposure to noise
• Must be able to work indoors with A/C for entire shift
• Must be comfortable in an office environment with exposure to fluorescent lighting for entire shift
• Must be able to work remotely when needed

The Perks Of The Position

As part of the SeaWorld family, you’ll enjoy a fun, fast-paced environment, and great teammates, as well as:

• Paid Floating Holidays
• Accrual based Paid Time Off
• SEA Employee Complimentary Park Tickets and Passes
• SEA Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K plan
• Voluntary Insurance
• Life Insurance