Group Sales Account Executive

Playhouse Square; Cleveland (OH); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401(k) Retirement Plan

Paid Leave

Life Insurance

Employee Assistance Program (EAP)

Wellness Program

Discounted Parking

Playhouse Square Perks Program

Job summary

Playhouse Square in Cleveland, OH is seeking a Group Sales Account Executive to grow group ticket revenue and manage CEO program clients. You will nurture strong market relationships, coordinate events, and collaborate with internal teams to ensure a premium guest experience.

Your role involves proactive outreach, prospecting new groups, and maintaining accurate CRM records to drive revenue and client satisfaction.

Qualifications

• Bachelor's degree or equivalent in business, communications, marketing, arts management, or related field.
• Sales, customer service or client relationship management experience preferred.
• Familiarity with CRM/database systems preferred.
• Flexibility to work some evenings and weekends for events.

Responsibilities

• Generates new business and prospects groups and CEO leads to meet revenue goals.
• Develops and maintains relationships within markets to increase group ticket sales.
• Manages CRM records, ticketing and client communications to support revenue goals.
• Coordinates events and assists with on-site guest experiences.
• Collaborates across departments to ensure seamless guest service.

Skills

Revenue goals

CRM experience

Time management

Interpersonal skills

Communication skills

Professionalism & integrity

Education

Bachelor's degree or equivalent

Tools

CRM systems

Ticketing system

Job description

• Base Salary: $25,000, with an eligibility to earn commission.

Job Summary

The Group Sales Account Executive is responsible for generating and growing group ticket revenue for Playhouse Square. This role focuses on developing and strengthening relationships across targeted markets, managing a portfolio of group and Corporate Exclusive Online (CEO) clients, and providing exceptional customer service throughout the sales and event experience. The position supports organizational sales goals through proactive outreach, client cultivation, event coordination, and collaboration with internal teams to ensure seamless and positive guest experience.

Areas of Direct Responsibility

• Customer Relationship Management
• Event Coordination & On-Site Support
• Reporting & CRM Documentation
• General Responsibilities

Duties and Responsibilities

• Generates new business and prospects new groups and CEO leads through outbound calls, emails, meetings, networking, and presentations to meet or exceed individual and departmental revenue goals.
• Identifies, develops and maintains strong relationships within assigned markets to increase group ticket sales.
• Maintains an annual retention Rates of accounts establish by Senior Group Sales Manager.

Customer Relationship Management

• Builds and manages a growing client base, including traditional group buyers and CEO program participants.
• Provides exceptional service, timely follow-up, and tailored recommendations to support clients' needs and maximize sales results.
• Utilizes Playhouse Square's ticket system to create accounts and reservations, adjust and process orders, exchange tickets, coordinate the collection of individual payments for group orders ahead of payment deadlines, and manage cancelations in order to achieve ticket and revenue goals.
• Maintains comprehensive sales records and pipeline tracking through the CRM system.

Event Coordination & On-Site Support

• Creates, coordinates, and facilitates special group events designed to increase revenue and enhance guest experience.
• Greets and assists group arrivals for Playhouse Square events as needed.
• Represents Playhouse Square at external events, meetings, and community engagements to promote group and CEO ticket sales.
• Partners with the Special Projects Team to develop promotional materials as needed.
• Meets regularly with the Senior Group Sales Manager to review progress, discuss, adjust and implement as needed to achieve and exceed.

General Responsibilities

• Embraces and embodies Playhouse Square's mission, vision, values, and commitment to Diversity, Equity, Inclusion, and Belonging, while upholding and following Playhouse Square's Code of Engagement.
• Performs other duties as assigned.

Required Skills/Attributes

• Proven in person or phone experience with a strong track record of meeting revenue goals.
• Strong computer skills and previous ticketing and CRM system experience is a plus.
• Self-motivated with strong organizational and time-management skills.
• Outgoing, personable, and able to build strong client relationships.
• Excellent verbal and written communication skills and attention to detail with the ability to manage multiple accounts and deadlines.
• Ability to work independently and collaboratively within a fast-paced environment with a commitment to professionalism, integrity, and exceptional customer service.
  

• Full Time/Benefits
• Base Salary: $25,000, with an eligibility to earn commission.

Job Summary

The Group Sales Account Executive is responsible for generating and growing group ticket revenue for Playhouse Square. This role focuses on developing and strengthening relationships across targeted markets, managing a portfolio of group and Corporate Exclusive Online (CEO) clients, and providing exceptional customer service throughout the sales and event experience. The position supports organizational sales goals through proactive outreach, client cultivation, event coordination, and collaboration with internal teams to ensure seamless and positive guest experience.

Areas of Direct Responsibility

• Group Sales & Client Development
• Customer Relationship Management
• Sales Administration & Ticketing
• Event Coordination & On-Site Support
• Reporting & CRM Documentation
• Cross Department Collaboration
• General Responsibilities

Duties and Responsibilities

Group Sales & Client Development

• Generates new business and prospects new groups and CEO leads through outbound calls, emails, meetings, networking, and presentations to meet or exceed individual and departmental revenue goals.
• Identifies, develops and maintains strong relationships within assigned markets to increase group ticket sales.
• Maintains an annual retention Rates of accounts establish by Senior Group Sales Manager.

Customer Relationship Management

• Builds and manages a growing client base, including traditional group buyers and CEO program participants.
• Provides exceptional service, timely follow-up, and tailored recommendations to support clients' needs and maximize sales results.

Sales Administration & Ticketing

• Utilizes Playhouse Square's ticket system to create accounts and reservations, adjust and process orders, exchange tickets, coordinate the collection of individual payments for group orders ahead of payment deadlines, and manage cancelations in order to achieve ticket and revenue goals.
• Maintains comprehensive sales records and pipeline tracking through the CRM system.

Event Coordination & On-Site Support

• Creates, coordinates, and facilitates special group events designed to increase revenue and enhance guest experience.
• Greets and assists group arrivals for Playhouse Square events as needed.
• Represents Playhouse Square at external events, meetings, and community engagements to promote group and CEO ticket sales.

Cross Department Collaboration

• Partners with the Special Projects Team to develop promotional materials as needed.
• Meets regularly with the Senior Group Sales Manager to review progress, discuss, adjust and implement as needed to achieve and exceed.

General Responsibilities

• Embraces and embodies Playhouse Square's mission, vision, values, and commitment to Diversity, Equity, Inclusion, and Belonging, while upholding and following Playhouse Square's Code of Engagement.
• Performs other duties as assigned.

Required Skills/Attributes

• Proven in person or phone experience with a strong track record of meeting revenue goals.
• Strong computer skills and previous ticketing and CRM system experience is a plus.
• Self-motivated with strong organizational and time-management skills.
• Outgoing, personable, and able to build strong client relationships.
• Excellent verbal and written communication skills and attention to detail with the ability to manage multiple accounts and deadlines.
• Ability to work independently and collaboratively within a fast-paced environment with a commitment to professionalism, integrity, and exceptional customer service.
  

Qualifications

• Bachelor's degree in Business, Communications, Marketing, Arts Management, or related field; or equivalent experience.
• Experience in sales, customer service, or client relationship management preferred.
• Familiarity with CRM/database systems strongly preferred.
• Ability to work a flexible schedule, including some evenings and weekends for events.
  

BENEFITS

Playhouse Square offers an attractive and comprehensive benefit package to employees that provides exceptional coverage. This package includes:

• Medical, Vision, and Dental Insurance
• Long-Term Disability Insurance
• Voluntary Short-Term Disability Insurance
• Paid Leave
• Life Insurance
• 401(k) Retirement Plan
• Employee Assistance Program (EAP)
• Wellness Program
• Discounted Parking
• Playhouse Square Perks Program