Group Rooms Reservation Specialist

Global Ambassador Hotel; Phoenix, Northern (AZ, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Paid time off

Job summary

The Global Ambassador is seeking a Group Rooms Reservation Specialist to manage all group room block activity with precision and a luxury guest service mindset. You will liaise between Sales, Event Planning, and Reservations to ensure flawless execution of contracted group business while upholding Forbes Five-Star service standards.

Join a dynamic team in a Forbes Five-Star environment, coordinating blocks, rooming lists, and billing details with meticulous care to optimize occupancy and revenue.

Qualifications

• 2–3 years of experience in luxury hospitality, group reservations, or sales coordination.
• Experience in Forbes Five-Star or AAA Five Diamond environments preferred.
• Proficiency in property management and sales systems (Opera, Delphi, Triple Seat or similar).
• Exceptional organizational skills and meticulous attention to detail.
• Strong communication and interpersonal abilities with a polished, professional demeanor.

Responsibilities

• Manage group room blocks from contract turnover through group departure.
• Accurately build, maintain, and audit group blocks in the PMS/CRS.
• Coordinate rooming lists, reservations, and special requests for group guests.
• Monitor pickup, cut-off dates, and inventory to optimize occupancy and revenue.
• Communicate regularly with Sales and Event teams regarding group status and changes.
• Assist with guestroom and billing information on group resumes.
• Ensure all reservations reflect correct rates, packages, billing instructions, and VIP designations.
• Process rooming lists, revisions, and cancellations with a high level of detail and timeliness.
• Coordinate with event service and sales managers to ensure all client requests and changes are implemented in timely manner.
• Accommodate room changes expediently.

Skills

Group reservations

Sales coordination

Communication skills

Attention to detail

Tools

Opera PMS

Delphi

Triple Seat

Job description

The Group Rooms Reservation Specialist is responsible for managing all group room block activity with precision, efficiency, and a luxury guest service mindset. This role serves as a key liaison between Sales, Event Planning, and Reservations, ensuring seamless execution of contracted group business while upholding Forbes Five-Star service standards.

Why The Global Ambassador

Competitive compensation

Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more

Paid time off eligibility for those working 32+ hours per week

A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives

Who We Are

Hospitality refined for a global mindset.

The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.

Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List , The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.

What You’ll Do

Manage group room blocks from contract turnover through group departure

Accurately build, maintain , and audit group blocks in the PMS/CRS

Coordinate rooming lists, reservations, and special requests for group guests

Monitor pickup, cut-off dates, and inventory to optimize occupancy and revenue

Communicate regularly with Sales and Event teams regarding group status and changes

Assist with guestroom and billing information on group resumes

Ensure all reservations reflect correct rates, packages, billing instructions, and VIP designations

Process rooming lists, revisions, and cancellations with a high level of detail and timeliness

Coordinate with event service and sales managers to ensure all client requests and changes are implemented in timely manner

Accommodate room changes expediently

Assist with guestroom and billing information on group resumes

Qualifications

At least 2–3 years of experience in luxury hospitality, group reservations, or sales coordination

Experience in a Forbes Five-Star or AAA Five Diamond environment preferred

Proficiency in property management and sales systems (Opera, Delphi, Triple Seat or similar)

Exceptional organizational skills and meticulous attention to detail

Strong communication and interpersonal abilities with a polished, professional demeanor

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required .

We use eVerify to confirm U.S. Employment eligibility.

We run background checks on all new hires in this position.