Group Rooms Coordinator - Marriott Fort Collins, Colorado

Hotel Equities

Fort Collins (CO)

On-site

USD 27,552 - 33,062

Full time

14 days+

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Benefits offered by this job

Medical/Dental/Vision

Vacation & Holiday Pay

Same-day pay available

Employee Discount

401(k)

Flexible Schedule

Life Insurance

Referral Program

Job summary

A leading hotel management company is seeking a Group Rooms Controller for its premier Marriott in Fort Collins, Colorado. This role involves administrative support to ensure exceptional customer satisfaction, managing reservations, and maintaining room inventories. The ideal candidate should have at least 1 year of customer service experience in hospitality, preferably with Marriott. This position offers a salary ranging from $20.00 to $24.00 per hour and various employee benefits including medical, dental, and flexible scheduling.

Qualifications

Minimum 1 year of experience in front desk sales or customer service in hospitality.
Experience in a Rooms Controller or Group Rooms Coordinator role preferred.
Previous Marriott experience is highly preferred.

Responsibilities

Provide administrative support to Sales and Catering Managers.
Process reservation requests and changes promptly.
Maintain accuracy of room blocks and reservations.
Welcome guests in accordance with company standards.
Monitor progress of room blocks and communicate statuses.

Skills

Customer service

Sales techniques

Communication

Proactive attitude

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Group Rooms Controller for the Marriott in Fort Collins, Colorado.

Come be a part of Fort Collins, Colorado's PREMIER Full-Service hotel! At Marriott, we never stop searching for inventive ways to serve our customers, provide opportunities for our associates, and grow our business. The company that began as a nine-seat A&W root beer stand in 1927 is recognized today as a top employer and for its superior business operations.

Be Inspired! Be Empowered! Be You!

“With Marriott’s TakeCare culture, associates are always the heart of our business.” – Bill Marriott

Purpose:

Provide administrative and clerical support to Sales and Catering Managers and the Front Desk to ensure exceptional customer satisfaction. Serve as a key point of communication by professionally operating the hotel switchboard and managing guest and hotel inquiries. Maintain the accuracy of room blocks and reservations, contributing to a seamless guest experience that maximizes satisfaction and operational efficiency, this includes forecasting of room inventory.

ESSENTIAL DUTIES/RESPONSIBILITIES:

Answer all incoming calls promptly in the prescribed manner.
Process all reservation requests, changes, and cancellations received by computer, phone, fax, or mail.
Explain guarantee, special rate, and cancellation policies to callers
Pre-register designated guests and prepare key packets when possible
Organize and coordinate pre-blocking/ pre-registration for arriving groups.
Review out of order rooms daily
Identify any over-commitments.
Answer questions about property facilities/services and accommodations.
Follow sales techniques to maximize revenue.
Communicate information regarding designated VIP reservations.
Input and access data in reservation system.
Input group rooming lists using reservations systems, revise room blocks to maintain the required number of rooms available and keep organized files of all groups.
Set up proper billing accounts according to accounting policies.
Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs; assist individuals with disabilities; than guests with genuine appreciation.
Type correspondence, reports and forms as well as prepare simple written correspondence.
Once Sales Manager Contracts are completed, GRC’s responsibility is to create the Group Block in the PMS/Marsha System
Create new files and monitor trace files; geographic, trace and master cards.
Prepare coversheets and rooming lists based on room blocks and customer information.
Send Weekly PHT Reports to the Sales team, and other reports as needed.
Professional and positive communication with both guests and fellow employees.
Proactive attitude and Forward thinking when dealing with group blocks, deadlines, and detailing/rooming lists.
Verify all reservations and group room blocks. Input promptly, correctly code and update all hotel information into the reservation system.
Maintain group information, monitor the progress of all room blocks, and communicate with the sales manager and clients regarding the status of upcoming/future groups.
Assisting with Reservation requests from Group and Corporate Clients
Enter all special room requests into computer or manual systems and alerts front desk staff, housekeeping and other departments as needed.

OTHER DUTIES/RESPONSIBILITIES

Monitor and maintain internal keys and logs in compliance with key control procedures.
Be familiar with hotel, its services and the local area.
Be familiar with check-in procedures, assist as needed.
No travel required.
Hours: Scheduled hours may vary

Supervisor Duties – None

Qualifications:

Experience in previous Rooms Controller or Group Rooms Coordinator role preferred.
1-year minimum experience in front desk sales or customer service in the hospitality industry required.
Previous Marriott experience highly preferred.

What we offer: