Group Rooms Coordinator

Sheraton Music City; Nashville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Sheraton Music City is seeking a Reservations Department supervisor to ensure efficient operation of the reservations flow and to maximize occupancy and revenue. You will input guest room blocks, manage group reservations, and monitor inventory using yield management principles.

The role requires strong guest services skills, proficiency with Microsoft Office and reservations systems, and the ability to analyze trends and communicate clearly with staff and leadership.

Qualifications

• Hotel experience preferred.
• Excellent guest service and problem-solving abilities.
• Strong numerical and data entry skills using a calculator and computer systems.
• Effective written and verbal communication.

Responsibilities

• Oversee reservations input, group blocks, and room blocks.
• Monitor inventory and forecast room demand monthly and annually.
• Prepare reports on occupancy and sources of business.
• Communicate with staff clearly and professionally.

Skills

Customer service

Communication skills

Analytical ability

Microsoft Office

10-key calculator

Tools

Microsoft Office

Reservation system

Job description

About UsExcellent service is a tradition at the Sheraton Music City Hotel. Our facility has 410 rooms and 32,000 square feet of centralized and elegant meeting space. With dedicated associates, we are poised to exceed our guest’s every need. Why work at Sheraton Music City? We are a fun, energetic and enthusiastic team that has a passion for delivering outstanding service to both our guests and fellow team members. Our associates enjoy free parking, complimentary meals, incentives for exemplary performance, and much more. Do you want to become a part of this excellent team and have fun at work? If you answered YES then apply now to join our Sheraton Music City Hotel Team!Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.CompensationTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? NoOverviewOversee the efficient operation of the Reservations Department in selling and inputting of guest room blocks to accommodate guest needs and maximize revenue.Essential Duties and ResponsibilitiesMonitor and analyze Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate. This includes monitoring of group blocks, determining cut off dates, and rate restrictions.Process and handle group rooming lists, reservations, and associate reservations requests by inputting data into the reservations system.Calculate and prepare rooms reports to determine sources of business using various computer systems.Assist in the development and revisions of forecasts for the Rooms Department, both monthly and annually.Communicate both verbally and in writing to provide clear direction to staff.Comply with attendance rules and be available to work on a regular basis.Perform any other job-related duties as assigned.Qualifications and SkillsHotel experience preferred.Ability to effectively deal with guest and associate concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.Ability to access, read and accurately input information using a moderately complex computer system to include software such as Microsoft Office Suite.Ability to make accurate mathematical calculations using 10-key.Must have analytical ability to assess reservation trends and make related decisions.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.