Group Reservations Lead — Rooms & Blocks

SmartRecruiters, Inc.; Aspen, Northern (CO, KY); Hybrid; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) Savings Plan

Employee Ski Pass

Paid Time Off

Job summary

Aspen Hospitality is seeking a detail-oriented Group Rooms Coordinator to manage contracted group reservations, room blocks, and corporate accounts across multiple locations. The role reports to the Director of Sales and offers a hourly compensation in a year-round schedule.

The position emphasizes collaboration with Sales, Reservations, and Accounts teams to maximize occupancy, maintain accurate data, and uphold service standards for guests and owners.

Qualifications

• College degree is preferred.
• 3 years prior guest service experience is required.
• 2 years' experience as a Reservation Agent and/or Hotel Front Desk Agent is preferred.

Responsibilities

• Collaborate with Group Sales Managers, Sales Coordinators, and Reservations team to manage group bookings and allocations in reservation systems.
• Prepare, enter, and manage Space Available and Block Space group allocations, rooming lists, and balancing blocks to ensure accurate room availability.
• Participate in weekly yield meetings, team training, and pre-conference/resume meetings as needed.
• Maximize occupancy by monitoring unit availability with run of house (ROH) placing new reservations adjacent to existing reservations when possible.
• Provide group departure pick-up reports and assist with attrition, commission, and billing reports for Sales and Accounting Managers.
• Monitor and manage group reservations, maintain contact with group guests, and release space if necessary.
• Enter and manage corporate account reservations, internal bookings, and Residential Owner stays in reservation systems.
• Serve as point of contact with third-party property managers to book rentals for residential units and handle special projects as assigned.

Skills

Group reservations

Room blocks management

Guest service

Communication

Education

College degree

Tools

Sales Force/Delphi

HMS

Microsoft Office

Job description

Aspen Hospitality is seeking a detail-oriented Group Rooms Coordinator to manage contracted group reservations, room blocks, and corporate accounts across multiple locations. The role reports to the Director of Sales and offers a hourly compensation in a year-round schedule.

The position emphasizes collaboration with Sales, Reservations, and Accounts teams to maximize occupancy, maintain accurate data, and uphold service standards for guests and owners.