Group Reservations Lead — Flexible Scheduling

Noble House Hotels & Resorts

Naples (FL)

On-site

USD 30,000 - 33,000

Full time

7 days ago

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Benefits offered by this job

Medical/Dental/Vision

PTO

401k

Resort discounts

Job summary

LaPlaya Beach Resort & Club in Naples, Florida is seeking a Group Reservations Coordinator with hotel reservations experience to join our hospitality team. You will coordinate group room reservations, maintain group blocks, and work with in-house departments to deliver VIP service for large events.

This full-time, non-exempt role requires excellent English communication, strong organizational skills, and proficiency in Microsoft Office.

Qualifications

Energetic, driven, and detail-oriented group reservations coordinator.
Excellent reading, writing & oral proficiency of the English language.
Proven interpersonal skills with a track record of successful client interactions.
Excellent organizational skills.
Attention to detail.
Ability to multitask.
Proficient in Microsoft Office, Outlook and the Internet.
Knowledge of SMS, Delphi Software preferred.

Responsibilities

Enter guest reservations quickly and accurately, segmenting reservations by category using the hotel's selling strategy.
Maintain a working relationship with Convention Services, Sales, and Front Office.
Ensure group functions are completed in an accurate, timely fashion including billing and VIP blocking.
Build and manage Group Masters and block inventories, and communicate changes to stakeholders.
Perform post-event audits and ensure group pickup forms are filed.