Group Reservations Coordinator | Full Time

Hyatt Taleo

United States

On-site

USD 21,000 - 28,000

Full time

4 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Discounted & complimentary room nights

Up to 8 paid float days

Free meals in colleague cafe

Medical, dental, vision insurance

401K with company match

Educational assistance up to 1000 USD

Opportunities to travel Hyatt hotels

Job summary

Hyatt Regency Salt Lake City is seeking a Group Reservations Coordinator to ensure accurate group bookings, collaborate with Sales and Event teams, and deliver exceptional guest experiences in our downtown hotel.

This full-time, hourly position offers competitive benefits, on-site interviews, and opportunities to grow within a global hospitality brand. Join a team that values service, teamwork, and a passion for hospitality.

Qualifications

Intermediate knowledge of Word, Excel and Opera (PMS).
Excellent attention to detail and organizational skills.
Effective multitasking and strong time-management abilities.
Excellent customer service and interface skills.

Responsibilities

Ensure all reservations are accurate.
Collaborate with Sales, Event Sales and Event Planning Managers to meet client expectations and guest satisfaction.
Maintain all group reservations and blocks accurately.
Directly communicate with clients for room specifications, changes and cutoff reminders.
Monitor group pickup and coordinate with revenue team on special requests or after-cut-off needs.

Skills

Word

Excel

Customer service

Attention to detail

Multi-tasking

Time management

Tools

Opera PMS

Job description

Elevate Your Career at the Premier Hotel in Downtown Salt Lake City

Group Reservations Coordinator | Full Time | SAL001579

Description

At Hyatt Regency Salt Lake City, we bring together spacious rooms, stunning mountain views, outdoor amenities, and exceptional dining in the heart of downtown, setting a new standard in hospitality. We’re looking for enthusiastic, service-oriented individuals who thrive on connecting with people from around the globe. As part of our team, you’ll proudly represent the Hyatt Regency brand and play a key role in delivering exceptional experiences for our guests every day. Take the first step toward joining a global company that values personal connections, teamwork, and exceptional service.

At Hyatt, we believe our guests choose us because we genuinely care about their experience. We’re dedicated to providing excellent service and creating moments that make a lasting impact.

Our team thrives in a supportive environment that encourages growth and rewards hard work. Whether you’re aiming to advance your career, learn new skills, or find a place where you can make a difference, we’re excited to have you on board.

We would enjoy meeting you in person, with the possibility of an on-the-spot Job Offer!

Interviews will be held onsite at Hyatt Regency Salt Lake City from 12:00 PM to 4:30 PM at our beautiful hotel:

Hyatt Regency Salt Lake City
170 S W Temple
Salt Lake City, UT 8410

For Meeting Room location, please check in at the Security Office for more information.

Why Hyatt Regency Salt Lake City?

Benefits and perks include but are not limited to:

Discounted & Complimentary hotel room nights
Receive up to 8 Paid Float Days upon hire! *Dependent on hire date
Enjoy complimentary meals in our colleague Cafe for every shift worked
Medical, Dental, Vision Insurance — Full-Time colleagues can enroll after just 30 days!
401K retirement savings plan and company match
Up to $1,000 in educational assistance per year
Opportunities to work and visit Hyatt Hotels and Resorts around the world

For more detail and an exclusive list of benefits

The Group Coordinator is responsible for the following and will report to the Director of Revenue Management. This position is Full Time at 40 hours per week.

Ensure all reservations are accurate
Work closely with Sales, Event Sales and Event Planning Managers to ensure group reservations meet client’s expectations and ensure guest satisfaction
Ensure all group reservations and blocks are entered and maintained accurately.
Directly communicate with clients for guest room specifications, changes and cutoff date reminders
Monitor group pickup; requesting new group rates from the revenue team in the event of after cut-off date requests, room type upgrades, or room requests exceeding contracted allotments
Prepare and submit group rooms recap reports, including the tracking/posting of group comps, and rebate/commission calculations
Ensure all pertinent group information is turned over to the Front Office Leadership upon arrival of the group as the Front Desk will be handling most changes after arrival
Process individual VIP and priority reservations as requested via internal requests
Monitor late cancellations, deposits and accuracy of system settings
Complete Package, Promotion and Upgrade Pricing review for Comp Set bi-monthly
Participate in generating revenue with upsells, promotions, and packages
Produce daily reporting for the revenue team and directly manage group forecast updates in the revenue management system
Other items to support reservations, revenue, front office, sales and events as they appear