Group Reservations Coordinator (Full Time)

Terranea-Resorts; Rancho Palos Verdes (CA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Group medical

Dental insurance

Vision insurance

Life insurance

Disability benefits

Employee assistance program

Paid time off

401(k) plan with company match

Job summary

Terranea-Resorts is seeking a Group Reservations Coordinator (On Site) to manage group room reservations and inventory with precision, optimizing occupancy and revenue while ensuring customer satisfaction. The role requires strong MS Office skills, familiarity with Delphi, SMS and Synxis, and solid English communication abilities.

The position, full-time and on-site at Terranea, involves following detailed group checklists, coordinating with sales and events teams, and maintaining accurate group

Qualifications

• Read and understand instructions and safety rules.
• Write reports with proper format, punctuation and grammar.
• Communicate in English clearly and confidently.
• Analyze policies and cope with interruptions.
• Type at least 35 words per minute.

Responsibilities

• Manage group reservations and inventory to maximize occupancy and revenue.
• Follow the GRC checklist and coordinate with sales and events teams.
• Review contracts for accuracy of rates, dates and billing.
• Maintain complete files and handle rates, room blocking, billing and VIPs.
• Communicate no-shows and assist with group pickups in weekly meetings.
• Provide information to reservations to ensure proper data collection.

Skills

Customer service

Reservation systems

MS Office

Communication

Typing 35 wpm

Education

High School Diploma or GED

Tools

Delphi

SMS

Synxis

Job description

Overview

The Group Reservations Coordinator (On Site) will manage group rooms reservations and inventory through effective administration and attention to detail to maximize room revenue and insure complete customer satisfaction.

Responsibilities

• Follows all steps on GRC checklist for each group, to department standards. Oversees meeting planner adherence to reservations due dates, and input of group rooming lists within 24 hours of receipt.
• Works with Director of Revenue Optimization and Revenue Analyst to track pick up and daily activity of all definite groups, to ensure optimum occupancy and revenue are achieved.
• Reviews all contracts to ensure the accuracy of rates, dates, billing inventory levels, and all miscellaneous information is accurate and concise.
• Creates and maintains compete files on all group bookings.
• Handles special details, such as rates, room blocking, billing, and VIP guests.
• Reviews previous evenings no shows and bills accordingly. Communicates to all appropriate Sales Managers and Conference Service Managers the respective no shows for each group.
• Supply information on all groups booked by the Sales Department to reservations enabling the agents to properly give information and take reservations. Insures that the correct group sales process is in place and complete, accurate guest data is obtained.
• Participates in weekly group pick up meeting with Director of Revenue Optimization, Conference Services Managers, Director of Sales, and Reservations Management team.
• Attends group pre-convention meetings.

Additional Duties & Responsibilities:

• Speak clearly and listen carefully.
• Use personal judgment and specializes knowledge to give information to people.
• Communicate well with many different kinds of people.
• Change easily and frequently from one activity to another.
• Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
• Use special record keeping procedures that involves intense administration and attention to detail
• Recognize errors in recorded information and corrects information.
• Perform routine or repetitive work.

Qualifications

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Must have developed language skills to the point to be able to: Read and understand instructions, safety rules etc.
• Write reports with proper format, punctuation, spelling and grammar, using all parts of speech.
• Write business letters, summaries, and reports, using prescribed format, and conforming to all of punctuation, grammar, diction, and style.
• Speak with poise and confidence using correct English and well-modulated voice.
• Analyze and interpret established policies.
• Change activity frequently and cope with interruptions.
• Accept full responsibility for managing an activity.
• Able to type 35 w.p.m.

Experience, Education, & Licensure:

• Minimum of two years of experience in the Reservations or Front Office of a full service hotel or related field.
• A strong knowledge of Microsoft Office, Word, and Outlook.
• Experience and knowledge of Delphi, SMS & Synxis is preferred.
• Required High School Diploma or GED required.

Compensation

Base Pay Start Rate: $27.45/Hr.

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, disability benefits, and an employee assistance program. We have paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!