Group Reservation Coordinator- Conrad Los Angeles

Hilton Global in; Los Angeles (CA); On-site; USD 40,000 - 65,000; Full time

Job summary

Join a prestigious luxury hotel in the heart of downtown LA as a Group Reservation Coordinator. In this role, you'll be at the forefront of guest experience, overseeing group room reservations and ensuring seamless communication between clients and hotel staff. Your expertise in customer service and hotel operations will be key as you manage reservations, handle administrative tasks, and support various departments. This position offers a unique opportunity to work in an exciting environment, contribute to a billion-dollar project, and be part of a team that values hospitality, integrity, and teamwork. If you're passionate about delivering exceptional service and thrive in a fast-paced setting, this role is perfect for you.

Qualifications

• 2+ years of customer service experience, preferably in hospitality.
• Experience with hotel front office or reservations is a plus.

Responsibilities

• Oversee group reservations and maximize revenue.
• Coordinate with clients and hotel teams for reservation accuracy.

Skills

Customer Service

Conflict Resolution

Basic Math Skills

Excel Proficiency

Effective Communication

Education

High School Diploma or Equivalent

Tools

Delphi

Hilton OnQ

OnQ PMS

Revenue Management Systems

Job description

Group Reservation Coordinator - Conrad Los Angeles (Finance)

Be a part of the newest luxury hotel in downtown LA, Conrad Los Angeles! As part of the billion-dollar project, The Grand LA, this is the 7th Conrad Hotel in the U.S. and the 1st in California.

Located in Downtown LA's cultural corridor, Conrad Los Angeles is the city's newest luxury destination, featuring over 300 rooms, a world-class spa, a 16,000-square-foot rooftop pool deck, 12,000 square feet of event space, and three dynamic dining experiences—including our signature restaurant, San Laurel, all in partnership with Chef Jose Andres' award-winning restaurant group, JoseAndresFoodGroup.

As Group Reservation Coordinator, you will oversee the efficient operation of in-house reservations, selling guest rooms, maximizing revenues, liaising between clients and the hotel team, and acting as the main contact for group room reservations, including administrative and inventory work.

The ideal candidate will have at least two (2) years of customer service experience and one (1) year in hotel front office, sales, or reservations. A high school diploma or equivalent is required. Experience with Delphi or Hilton OnQ is strongly preferred. Must be able to handle internal and external guests tactfully, demonstrate patience, and resolve conflicts effectively. Basic math skills, including calculator and Excel proficiency, are necessary. Must be able to listen and comprehend English effectively, and lift up to 20 lbs with or without reasonable accommodations.

Responsibilities include:

1. Create group masters in OnQ PMS.
2. Process and handle group rooming lists and reservations, inputting data into the system.
3. Monitor Group Blocks post-entry, update Group Pickup Reports, and review in weekly meetings.
4. Ensure the Master account includes all charges before billing.
5. Attend weekly meetings to review blocks and pick-up.
6. Participate in Revenue Management, Pre-Con, Post-Con, and other meetings as the reservations point of contact.
7. Follow up on group cut-off dates and attend daily sales meetings.
8. Assist with Conventions & Business Travel reservations as needed.
9. Maintain accurate rate and inventory data in Delphi, OnQ R&I, GRO, and PMS systems.
10. Assist with Room Inventory Management and balancing related to group blocks.
11. Coordinate and verify reservation details with meeting planners, housing bureaus, sales, events, and front office, ensuring reservation accuracy and billing compliance.
12. Maintain revenue management systems including OnQ RMS, GRO, Passkey, and Delphi.
13. Collaborate with Sales, Front Office, and Housekeeping teams, providing clerical support as needed.
14. Maintain a tidy and organized work environment.
15. Perform other duties as assigned.

What we look for:

Hilton, founded in 1919, is a leader in hospitality, committed to innovation, quality, and success. We value:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Ownership
• Sense of urgency (