Group Reservation Coordinator- Conrad Los Angeles

Hilton; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join an innovative luxury hotel in downtown LA as a Group Reservation Coordinator. This role is essential in managing group bookings, maximizing revenue, and ensuring guest satisfaction. You'll work in a vibrant environment, coordinating with various teams to deliver exceptional service. Enjoy a competitive hourly rate and a comprehensive benefits package, including travel discounts and educational support. This is your opportunity to thrive in a dynamic hospitality setting, contributing to unforgettable guest experiences while growing your career in the hospitality industry.

Benefits

Access to DailyPay for on-demand pay

Medical insurance for employees and families

Mental health resources

Paid time off

Travel discounts through Go Hilton

Parental leave

Matching 401(k)

Employee stock purchase plan at 15% discount

Educational support and career development

Employee resource groups and recognition programs

Qualifications

• 2+ years of customer service experience and 1 year in hotel front office or reservations.
• Strong interpersonal skills and proficiency in Excel required.

Responsibilities

• Manage in-house reservations and promote guest room sales.
• Create group masters in OnQ PMS and process group rooming lists.

Skills

Customer Service

Interpersonal Skills

Excel Proficiency

Basic Math Skills

Effective Listening

Education

High School Diploma or Equivalent

Tools

Delphi

Hilton OnQ

OnQ PMS

OnQ RMS

Passkey

Job description

Join the newest luxury hotel in downtown LA, Conrad Los Angeles

Be part of the billion-dollar project, The Grand LA, and experience working at the 7th Conrad Hotel in the U.S. and the first in California.

Located in Downtown LA’s cultural corridor, Conrad Los Angeles offers over 300 rooms, a world-class spa, a 16,000-square-foot rooftop pool deck, 12,000 square feet of event space, and three dynamic dining options, including our signature restaurant, San Laurel, in partnership with Chef Jose Andres' award-winning group, JoseAndresFoodGroup.

Position Overview: Group Reservation Coordinator

In this role, you will manage in-house reservations, promote guest room sales, maximize revenue, liaise between clients and the hotel team, and handle administrative and inventory tasks related to group bookings.

Qualifications

• Minimum two (2) years of customer service experience and one (1) year in hotel front office, sales, or reservations.
• High school diploma or equivalent required.
• Previous experience with Delphi or Hilton OnQ preferred.
• Strong interpersonal skills, patience, tact, and diplomacy.
• Basic math skills, including Excel proficiency.
• Effective listening and comprehension in English.
• Physical ability to bend, stoop, walk, and lift up to 20 lbs.

Key Responsibilities

1. Create group masters in OnQ PMS.
2. Process and input group rooming lists and reservations.
3. Monitor group blocks and update reports weekly.
4. Ensure all charges are included before billing.
5. Attend weekly meetings to review reservations and revenue strategies.
6. Manage group cut-off dates and assist with reservations as needed.
7. Maintain accurate rate and inventory data in various systems.
8. Coordinate with meeting planners, sales, and front office teams to ensure reservation accuracy.
9. Maintain systems related to revenue management, including OnQ RMS, GRO, and Passkey.
10. Support other departments and perform clerical duties as required.

Desired Attributes

Demonstration of Hilton's core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of urgency. Additional qualities include quality focus, productivity, dependability, customer orientation, and adaptability.

Working at Hilton

Hilton is a global leader in hospitality, committed to providing exceptional experiences and fostering a positive work environment. Our vision is to fill the earth with the light and warmth of hospitality, supported by a team dedicated to excellence.

Benefits

We offer a comprehensive benefits package, including:

• Access to DailyPay for on-demand pay
• Medical insurance for employees and families
• Mental health resources
• Paid time off
• Travel discounts through Go Hilton
• Parental leave
• Matching 401(k)
• Employee stock purchase plan at 15% discount
• Educational support and career development
• Employee resource groups and recognition programs

*Benefits may vary by property and employment terms.*

The hourly rate ranges from $27 to $30, based on experience and location.

We are committed to equal employment opportunity, considering all qualified applicants, including those with criminal histories, in accordance with applicable laws.

Job: Administrative

Title: Group Reservation Coordinator - Conrad Los Angeles

Location: Los Angeles, CA

Requisition ID: HOT0BLEI

EOE/AA/Disabled/Veterans