Group Product Manager, Intelligent Customer Issue Resolution

Google Inc.; Boulder (CO); On-site; USD 240,000 - 333,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid time off

Sick time

Maternity leave

Baby bonding leave

Paid holidays

Job summary

Google is seeking a Product Manager to guide products from conception to launch, collaborating across engineering, UX, marketing, and sales to create impactful technologies. You will translate complex problems into actionable steps, own PRDs, and drive a compelling product narrative that aligns with business objectives and user needs.

The role emphasizes cross-functional leadership, data-driven decision making, and the ability to communicate effectively with senior stakeholders.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in product management or related technical role.
• 5 years of experience taking technical products from conception to launch (e.g., ideation to execution, end-to-end, 0 to 1).
• 5 years of experience in people management, with technical leadership.
• Experience building agentic technologies.
• Experience utilizing AI productivity tools to streamline business or development workflows.

Responsibilities

• Own PRDs by overseeing collaboration with partner teams (e.g., engineers, PgMs, UX) during product design.
• Own and oversee definition of product roadmaps.
• Own development and secure buy-in for a product vision that identifies, defines, and supports the overall product narrative and direction, achieving an outcome that is greater than the sum of its parts.
• Oversee validation of market size and opportunity (e.g., user-based, strategic opportunity, revenue).
• Lead the team through defining, identifying, collecting, and tracking appropriate product or business metrics, both quantitative and qualitative for new or existing products or business ventures.

Skills

Product management experience

End-to-end product development

People management

Agentic technologies

AI productivity tools

Education

Bachelor's degree or equivalent practical experience

Master's degree (preferred)

Job description

The application window will be open until at least October 7, 2026. This opportunity will remain online based on business needs which may be before or after the specified date. In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Austin, TX, USA; Boulder, CO, USA; Kirkland, WA, USA.

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in product management or related technical role.
• 5 years of experience taking technical products from conception to launch (e.g., ideation to execution, end-to-end, 0 to 1, etc).
• 5 years of experience in people management, with technical leadership.
• Experience building agentic technologies.
• Experience utilizing AI productivity tools to streamline business or development workflows.

Preferred qualifications:

• Master's degree in a technology or business related field.
• 7 years of experience working cross-functionally with engineering, UX/UI, sales finance, and other stakeholders.
• 7 years of experience in a business function or role (e.g., strategic marketing, business operations, consulting).
• 5 years of experience in a role preparing and delivering technical presentations to senior leadership.
• 5 years of experience in software development or engineering.
• Knowledge of, or continued interest in building accessibility best practices, and experience/curiosity for incorporating accessibility into product development methodologies.

About the job

At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.
In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.
One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

About the job

At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.
In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.
One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $240000 - $333000 (USD) + 25% bonus target + equity + benefits
Learn more about benefits at Google .

• Own PRDs by overseeing collaboration with partner teams (e.g., engineers, PgMs, UX) during product design.
• Own and oversee definition of product roadmaps.
• Own development and secure buy-in for a product vision that identifies, defines, and supports the overall product narrative and direction, achieving an outcome that is greater than the sum of its parts.
• Oversee validation of market size and opportunity (e.g., user-based, strategic opportunity, revenue).
• Lead the team through defining, identifying, collecting, and tracking appropriate product or business metrics, both quantitative and qualitative for new or existing products or business ventures.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.