Group Product Manager - Fraud, Trust & Safety

Doordash; New York (NY); On-site; USD 193,000 - 285,000; Full time

Job summary

An established industry player is seeking a Group Product Manager to lead initiatives in fraud prevention and risk management. This pivotal role involves overseeing a team of product managers, driving innovation in fraud strategies, and enhancing user trust across a dynamic platform. You will tackle complex challenges, collaborate with cross-functional teams, and influence key metrics that ensure a safe and compliant ecosystem. Join a forward-thinking organization dedicated to empowering local economies and fostering a diverse and inclusive workplace where your contributions will make a significant impact.

Benefits

401(k) plan with employer matching

Paid time off

Paid sick leave

16 weeks of paid parental leave

Wellness benefit

Commuter benefit match

Medical, dental, and vision benefits

Disability and basic life insurance

Mental health program

Equity grants opportunities

Qualifications

• 8+ years of Product Management experience with expertise in fraud and risk.
• Experience managing a team of PMs and leading cross-functional initiatives.

Responsibilities

• Lead a team of PMs to drive innovation in fraud prevention.
• Develop scalable solutions for complex risk problems.

Skills

Product Management

Fraud Prevention

Risk Management

Cross-Functional Leadership

Data-Driven Decision Making

Communication Skills

Education

Bachelor's Degree

Master's Degree

Tools

Machine Learning Models

Job description

Group Product Manager - Fraud, Trust & Safety

San Francisco, CA; Seattle, WA; New York, NY; Chicago, IL

About the Team

Our Integrity, Payments Fraud and Trust & Safety Product team is dedicated to ensuring a safe and trusted experience for all customers across our platform, including Consumers, Merchants, and Dashers. We tackle complex challenges, from preventing payment fraud to ensuring authenticity and preventing ATO, to building regulatory compliance capabilities, all while balancing risk mitigation and providing a seamless user experience.

About the Role

As the Group Product Manager for Fraud you will lead a team of ~5 PMs spanning fraud initiatives, including Payments Fraud, Credit & Refunds abuse, and fraudulent misuse of the DoorDash ecosystem. Your work will help reduce financial risk, enhance KYC efforts, and ensure a healthy ecosystem of Consumers, Merchants and Dashers across diverse and growing global markets. This role is an opportunity to drive innovation in fraud prevention, machine learning-driven risk assessment, and customer trust.

Your success will be measured by key metrics such as payment fraud minimization, chargeback and dispute rates, Know Your Customer (KYC) compliance, and critical measures of health/integrity of the ecosystem . In this role, you will tackle ambiguous, high-impact problems, working closely with engineering, analytics, and business leaders to develop scalable solutions.

You will report into the Director of Trust & Safety and Integrity within the Customer Support Experience and Fraud organization.

You’re excited about this opportunity because you will…

• Lead a team of PMs (direct reports) driving innovation in fraud prevention
• Develop scalable solutions for complex risk problems, including unauthorized payments, KYC, and dispute resolution.
• Partner cross-functionally with teams such as Customer Experience, Design, Engineering, S&O, and Analytics to enhance security and trust in our platform.
• Own and influence key risk-related metrics, such as chargeback rates, user friction, and compliance.
• Define and execute the roadmap for financial risk management, and fraud strategy

We’re excited about you because…

• You have 8+ years of Product Management experience with deep domain expertise in fraud, risk, and/or trust & safety.
• 3+ years of experience managing a team of PMs.
• 5+ years in a fraud, risk or payments product.
• You have experience leading cross-functional teams and working with machine learning-based risk models.
• You thrive in ambiguous environments and can make data-driven decisions while balancing trade-offs between user experience and risk mitigation.
• You have a track record of navigating regulatory requirements, building scalable fraud prevention systems, and driving company-wide impact.
• You are a strong communicator who can align stakeholders and influence decision-making across business, product, and engineering teams.
• Strong leadership and maturity to build (attract, hire, retain) and scale a world-class Product organization.

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act) (for salaried roles: flexible vacation, plus 80 hours of paid sick time per year; for hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week), 16 weeks of paid parental leave, a wellness benefit, and a commuter benefit match.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within the United States.

$193,800 — $285,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.