Group Product Manager - AI-Driven Support Platform

Pylon Labs, Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 230,000 - 260,000; Full time

Benefits offered by this job

Fully covered medical, dental, and vis

401(k) retirement plan

Commuter benefits

Parental leave

14 company holidays + unlimited PTO

Annual offsite

Lunch, dinner, and snacks at the офис

Fitness stipend

Job summary

Pylon Labs, Inc. is seeking a senior product leader to own end-to-end support as a business unit, shaping the strategy, roadmap, and outcomes for a top-tier B2B AI-native platform.

You will be accountable for revenue growth, adoption, and prioritizing bets in a fast-moving AI landscape. You will collaborate closely with engineering and design to ship new agentic features, while partnering with GTM teams on positioning, pricing, and market introduction.

Qualifications

• Located in (or will relocate to) San Francisco and excited about working in-person
• 5-8 years of product experience, including owning a meaningful product area or line of business against real business outcomes and taking a product from 0 to 1
• Experience leading or mentoring other PMs, formally or informally
• Comfortable operating like an owner in ambiguity — very organized, hard-working, and operates with velocity
• Bonus: experience with support, customer success, or AI/agentic products

Responsibilities

• Own Support end-to-end as a business unit — its strategy, roadmap, and business outcomes. You are accountable for its success the way a GM is accountable for a business.
• Drive the number. Carry a top-line business outcome tied to our revenue. Own the plan to grow adoption and consumption, and make the necessary tradeoffs along the way.
• Own and execute the agentic support vision. Own the agentic support vision, refine it, and drive it to reality. Turn direction into shipped product while staying ahead of a fast-moving AI landscape.
• Do the jobs no one else will. Be willing to fill the gaps that don't have a natural owner. Whatever it takes to move Support forward is in scope.
• Own large company bets end to end. Lead high-stakes initiatives from the initial customer problem through strategy, execution, launch, adoption, and business impact.
• Span PDE to GTM with autonomy. You can just think about the product, you gotta think about the business. Operate autonomously across product development and go-to-market. Work shoulder-to-shoulder with engineering and design to build great products, then partner with PMM and AEs on positioning, pricing, and how we bring them to market. Own how Support goes to market, not just how it's built.
• Live in the customer signal. Talk to customers every day. Ground every bet in real evidence — calls, tickets, product data, feature requests — before a line of spec gets written.
• Argue with us We don't want a yes-man. If you're the one dissenting opinion, it's your responsibility to challenge the norm. We make decisions based on first principles thinking and anecdotal evidence. It doesn't matter who does what role, it just matters we get to the right solution and debate it out.
• We're a low ego, high competency culture; nobody pulls rank, nobody's voice is always right, your thought is as good as mine, and we can win together by finding the correct solution.

Skills

Product management

Mentoring PMs

Ownership mindset

Velocity

Ambiguity handling

Job description

Pylon Labs, Inc. is seeking a senior product leader to own end-to-end support as a business unit, shaping the strategy, roadmap, and outcomes for a top-tier B2B AI-native platform.

You will be accountable for revenue growth, adoption, and prioritizing bets in a fast-moving AI landscape. You will collaborate closely with engineering and design to ship new agentic features, while partnering with GTM teams on positioning, pricing, and market introduction.