Group Operations Manager - Treasury Fulfillment

Bank of America; Dallas (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player seeks a Group Operations Manager to oversee major operations segments. This role involves managing complex problems, ensuring compliance, and enhancing process performance. The ideal candidate will thrive in a dynamic environment, leveraging their expertise in business operations and leadership to drive operational excellence. Join a firm committed to growth and inclusivity, where your contributions will shape the future of financial services. If you're passionate about making a difference and developing talent, this is the opportunity for you.

Qualifications

• 3+ years of relevant business and management experience.
• Ability to manage multiple initiatives with successful outcomes.
• Strong relationship management skills.

Responsibilities

• Manage operations segments and ensure compliance with policies.
• Forecast staffing levels and prioritize employee development.
• Evaluate efficiencies and identify areas for improvement.

Skills

Business Operations Management

Customer Service Management

Performance Management

Process Performance Measurement

Talent Development

Account Management

Client Management

Leadership Development

Process Management

Relationship Building

Business Case Analysis

Policies, Procedures, and Guidelines Management

Process Design

Risk Management

Workforce Analytics

Education

Bachelor's Degree in Business or related field

Master's Degree (preferred)

Job description

Group Operations Manager - Treasury Fulfillment page is loaded

Group Operations Manager - Treasury Fulfillment

Apply locations Dallas Charlotte time type Full time posted on Posted 2 Days Ago job requisition id 25018093

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for managing one or more major operations segments for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems related to product lines, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency. Job expectations include supervising day-to-day activities of employees such as executing transactions.

Responsibilities:

• Forecasts and manages staffing levels and capacities, prioritizes employee development by providing effective coaching, and shares constructive feedback to drive Operational Excellence

• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines

• Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas

• Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness

• Aligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environment

Skills:

• Business Operations Management

• Customer Service Management

• Performance Management

• Process Performance Measurement

• Talent Development

• Account Management

• Client Management

• Leadership Development

• Process Management

• Relationship Building

• Business Case Analysis

• Policies, Procedures, and Guidelines Management

• Process Design

• Risk Management

• Workforce Analytics

Required Skills:

• 3+ years of relevant business and management experience

• Demonstrated ability to manage multiple initiatives concurrently with successful outcomes

• Strong relationship management skills to build and maintain credibility and influence with support partners, leadership, and stakeholders

• Proven ability to lead and consult both vertically and horizontally with Senior Executives and key partners

• Detail oriented with ability to interpret data and compile it into value-added information for leaders

• Strategy Planning and Development; Continuous Improvement

• Strategic Thinking and Problem Solving

• Operational Excellence

Shift:

1st shift (United States of America)

Hours Per Week:

40

About Us

Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.

Regardless of the position you are interested in, the starting points to building your resume are the same:
1.Determine the job or types of jobs you want to do and research their responsibilities and qualifications.
2.Think about why you can do the job and make a list of your skills that are relative to the job.
3.Identify experiences or accomplishments that show your proficiency in the skills required for the job.
4.Summarize your abilities, accomplishments and skills into a brief, concise document.

Considerations when writing a resume
•Do be brief. Resumes should be 1-2 pages in length.
•Do be upbeat and active in your wording.
•Do emphasize what you have done clearly and concretely.
•Do be neat and well organized.
•Do have others proofread and critique your resume. Spell check. Make it error free.
•Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible.
•Don't be dishonest, always tell the truth about yourself in the most flattering light.
•Don't include salary history or requirements.
•Don't include references.
•Don't include accomplishments that do not support your professional goals.
• Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.)
•Don't use italics, underlining, shadows or other fancy treatments.

Seven steps to a successful interview
1.Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?
2.Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?
3.Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.
4.Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.
5.Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.
6.Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.
7.Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.