Group Operations Manager

Bank of America; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Bank of America seeks an Operations Manager in Dallas to oversee key segments within internal operations. The role involves managing staff, ensuring compliance, and implementing strategic initiatives to improve process efficiency. Ideal candidates will possess extensive experience in operations management and a strong focus on risk management and talent development.

Qualifications

• 5+ years of operations management experience required.
• Strong managerial and leadership skills essential.
• Risk management awareness and successful track record in team development.

Responsibilities

• Manage major operations segments and develop talent.
• Ensure compliance with policies and improve process performance.
• Evaluate efficiencies and identify areas for growth.

Skills

Business Operations Management

Customer Service Management

Performance Management

Process Performance Measurement

Talent Development

Leadership Development

Process Management

Education

College Degree – B.A. or B.S.

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for managing one or more major operations segments for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems related to product lines, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency. Job expectations include supervising day-to-day activities of employees such as executing transactions.

Responsibilities:

• Forecasts and manages staffing levels and capacities, prioritizes employee development by providing effective coaching, and shares constructive feedback to drive Operational Excellence
• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
• Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness
• Aligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environment

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Skills:

• Business Operations Management
• Customer Service Management
• Performance Management
• Process Performance Measurement
• Talent Development
• Account Management
• Client Management
• Leadership Development
• Process Management
• Relationship Building
• Business Case Analysis
• Policies, Procedures, and Guidelines Management
• Process Design
• Risk Management
• Workforce Analytics

Line of Business Job Description:

Manages Retail Loan Check Processing. Manages 10+ direct reports and an organization of ~80 employees. Functions managed have high monetary exposure and risk involving the processing of large dollar payments and regulatory restrictions. Requires a working knowledge of end-to-end processes since decisions have significant impact affecting multiple and diverse operations and product lines. Resolves broad operational issues and coordinates activities and processes across lines of business and operations segments. Requires interaction with other lines of business to provide strategic direction and problem resolution. Identifies, analyzes, and resolves complex problems related to risk, continuity, production, performance, and complaints. Effectively manages single Process Inventory to include oversight of controls, metrics, and process efficiencies. Responsible for budget and expense management. Ensures proper communication and compliance of company and regulatory policies affecting areas managed. Leads efforts to drive employee engagement and build a culture of inclusion. Ensures proper risk discipline, controls and culture are in place to identify and escalate issues. Assesses talent and builds bench strength for roles across the organization. Drives business outcomes by effectively prioritizing, inspecting and appropriately delegating.

Line of Bu siness Required/Desired Skills:

Required

• 5+ years of operations management experience
• Risk management awareness and focus, with the ability to escalate and embrace the risk culture
• Ability to navigate the organization, partnering with key stakeholders to ensure positive outcomes for decisions impacting the business
• Ability to develop and drive Transformational Change Initiatives for the business unit with a focus on OpEx
• Critical thinker who reflects broadly to provide solutions
• Proven track record of achieving exceptional performance against critical metrics
• Background and understanding of payments processing
• Product knowledge of Consumer, Home Loans, Consumer Vehicle Lending
• Successful track record attracting, developing and retaining highly talented production teams
• Strong managerial and leadership skills
• Excellent communication, written and organizational skills
• Intellectual curiosity, passion, and self-motivation
• Strong sense of teamwork and collaboration
• Models an inclusive environment for employees

Desired

• Knowledge of Single Process Ownership
• Experience managing large, diverse production teams
• Knowledge of Retail Loan Check Processing SPI
• College Degree – B.A. or B.S.

Schedule: Monday - Friday | 8:00am - 5:00pm

Shift:

1st shift (United States of America)

Hours Per Week:

40