Group Medicare Consumer Engagement Professional

Humana Inc; Alabama; Remote; USD 58,000 - 71,000; Full time

Job summary

Join a leading healthcare company as a Consumer Engagement Professional 2, focusing on enhancing Medicare client experiences through effective enrollment and education strategies. Utilize your communication skills and organizational abilities to contribute to wellness engagement initiatives, while enjoying competitive compensation and benefits. This remote role may require occasional travel, ideal for a self-starter seeking a collaborative environment.

Benefits

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off

Short-term and long-term disability

Life insurance

Qualifications

• Bachelor's degree is required.
• Health and Life license or in process of acquiring it within 30 days of hire.
• Must have a valid state driver's license.

Responsibilities

• Oversee enrollment, education, engagement, and activation duties for client groups.
• Assist with Open Enrollment meetings by managing materials and scheduling.
• Support wellness events and member-facing meetings.

Skills

Effective communication

Presentation skills

Leadership

Accountability

Problem resolution

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Become a part of our caring community and help us put health first

The Group Medicare Consumer Engagement Professional 2 oversees the enrollment, education, engagement, and activation duties for client groups regardless of segment, and for product where warranted. The Consumer Engagement Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

The Consumer Engagement Professional 2 contributes to Group Medicare business strategy by understanding benefit offerings to ensure enrollment success, identifying member education opportunities to drive maximum utilization of available resources, and directing clients on the use of available resources. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

General expectations of the Consumer Engagement Professional Role

• Monthly (and possibly twice per month) communication updates to groups
• Assist with Bringing Humana To You (BH2U’s), as needed
• Open Enrollment (OE) meeting support
  • Managing materials/giveaways
  • Recording Brainsharks (pre-recorded presentations)
  • Helping to cover OE meetings – virtual and in-person
  • Scheduling Zoom meeting, in person meetings (ie securing venues), etc. for OE
  • Involvement in tracking calendar of meetings and attendance
• Assisting/supporting of Wellness events and other member facing meetings
  • Support and involvement of Humana strategy for wellness engagement – i.e. hosting wellness series of seminars
• Involvement as needed for escalated member issues
• Assistance with reporting
  • Example: Go365 (Humana’s wellness program)

Use your skills to make an impact

Required Qualifications

• Bachelor's degree
• Effective communication and presentation skills
• Solid leadership and personal accountability for work and productivity
• Health and Life license or in process of pursuing (completion within 30 days of hire)
• This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits.
• Comprehensive knowledge of Microsoft Word, Excel and PowerPoint
• Able to meet deadlines, work with minimum supervision

Preferred Qualifications

• Group Medicare knowledge
• Strong presentation skills at all levels, including direct to retirees and clients
• Someone who feels empowered to identify and resolve problems independently
• Self-starter and well organized
• Ability to travel up to 50% of the time during the Fall Open Enrollment period (August – November)

Additional Information

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

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Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$58,700 - $70,400 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.