Group Health Customer Service Representative Supervisor

Dane Street; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Dane Street is seeking a Customer Service Representative Supervisor to manage the medical file review process and oversee a team. This role involves ensuring timely case processing, training staff, and delivering exceptional customer service. The ideal candidate will have supervisory experience in healthcare or insurance, along with strong communication and critical thinking skills. Comprehensive benefits are offered, including medical, dental, and a 401k with match.

Benefits

Medical insurance

Dental insurance

Vision insurance

Paid time off

401k with match

Equipment stipend

Workspace stipend

Qualifications

• Supervisory or team management experience is critical.
• Healthcare or insurance experience is preferred.

Responsibilities

• Ensure proper notation and timely processing of cases.
• Train new team members and conduct performance meetings.
• Provide case updates and respond to client inquiries.

Skills

Communication

Critical Thinking

Time Management

Computer Literacy

Typing Skills

Education

Associate's or Bachelor's Degree

Job description

Group Health Customer Service Representative Supervisor

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Job Summary
The CSR Supervisor is responsible for managing the various aspects of the medical file review process, specifically the intake, turn-around time, and supervision of the Customer Service Representative team.

At Dane Street, our success relies on individual and team contributions every day. We care for our customers, each other, and Dane Street. It is our collective responsibility to maintain a positive working environment that promotes client satisfaction and results.

Major Duties & Responsibilities

• Oversight of Case Handling: Ensure proper notation and timely processing of cases, provide guidance on assignment and process handling, conduct monthly audits, and resolve issues.
• Coaching: Train new team members, conduct performance meetings, and participate in staff reviews and hiring processes.
• Client Interaction: Provide case updates, respond to client inquiries, ensure proper documentation, and deliver exceptional customer service.

Additional duties and special projects may be assigned based on business needs.

Requirements

Education/Credentials: An Associate's or Bachelor's Degree is preferred.

Experience: Supervisory or team management experience is critical. Healthcare or insurance experience is preferred.

Skills/Competencies: Excellent communication, critical thinking, time management, computer literacy, and typing skills.

Working Conditions: Physical demands include lifting, bending, traveling, and long periods of sitting at a computer.

Work from Home Tech Requirements: Reliable internet connection and personal equipment are necessary.

This job description is subject to change.

Benefits

We offer comprehensive benefits including medical, dental, vision, voluntary life insurance, disability coverage, paid time off, 401k with match, equipment, and workspace stipend.

About Dane Street

A fast-paced Inc. 500 company processing over 200,000 insurance claims annually for various clients, providing customized IMEs and Peer Review programs to support claims management.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting