Group Fitness Manager

RSG Group; California; On-site; USD 75,000 - 85,000; Full time

Job summary

RSG Group in California is seeking a Group Fitness Manager to lead a 30+ member team and drive exceptional member experiences across six studios. The role requires dynamic leadership, strategic planning, and hands-on coaching to maintain the highest standards of service.

You will recruit, train, schedule, manage payroll, and ensure facility upkeep while achieving class utilization targets and budget goals. This position offers a competitive compensation package and opportunities for growth

Qualifications

• Minimum 3 years of fitness management with 30+ team members.
• Degree in Exercise Science or related field preferred.
• Proficient in POS, CRM, timekeeping and scheduling software.
• Cross-functional collaboration across departments is preferred.
• CPR/AED certification current or obtainable.
• Ability to work varied shifts including weekends and holidays.

Responsibilities

• Supervise and develop group fitness staff and programming.
• Recruit, hire, train, motivate, and evaluate instructors.
• Maintain studio facilities and ensure high member participation.
• Monitor payroll and expenses to stay within budget.
• Collaborate with departments to ensure seamless operations.
• Act as a duty manager when required.

Skills

Team leadership

Staff management

Customer service

Fitness knowledge

Education

Degree in Exercise Science or related

Tools

POS systems

CRM systems

Scheduling software

Job description

The Group Fitness Manager is the business leader of the department. They create and support team culture to drive operational excellence and deliver superior member experience. Group Fitness Managers are enthusiastic, goal-oriented, results driven, eager to interact with members, and excited to develop and manage a team of high performing talent. They are an expert in all things Group Fitness! Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

• Recruit, train, and motivate a team of 30+ group fitness instructors.
• Create, develop and evolve group fitness classes across our six group fitness studios.
• Monitor member satisfaction to ensure a consistently evolving world class fitness and wellness experience, echoing the brand values.
• Control operational expenditure against budget, whilst challenging the status quo an entrepreneurial culture balancing commercial performance with member experience.
• Support the Managing Director as a strategic team player within the leadership team, actively leading by example.
• Act as the club Duty Manager when business needs dictate, ensuring all departments are delivering excellence.
• Accountability of team's business deliverables by setting class utilization targets, following up, providing feedback and support for progress.
• Collaborate with Membership & Events Departments for Group Fitness related Takeovers and class descriptions, booking policies and studio walk throughs.
• Lead the operational components of New Hire Onboarding, Payroll and scheduling for the Group Fitness Department.
• Implement and execute all operational SOPs including administrative duties associated with client outreach and staff accountabilities.

KPI Management

• Proactively address business trends in class utilization vs. Club usage, identify peak times based on usage and maximize studio capacities to curate efficient scheduling.
• Performance management of all Group Fitness Managers.

Client Relationship Management

• Communication with potential leads and all clients.
• Actively partake in New Member Onboarding.
• Actively communicate with members on feedback and create strategies to improve experience.
• Collaborate with all departments of the club to achieve interdepartmental synergy.
• Manage optimal staffing targets to meet the needs of the business, which includes the interview and hiring process.
• Behavior and performance management of trainers in order to maintain a high-quality team to uphold the brand standards and expectations of their role.
• Establish and maintain friendliness and service standards for Group Fitness Instructors in their interactions with members and club staff.
• Identify, collaborate, and align key talents to advance Group Fitness Instructor careers.

Job responsibilities include but are not limited to the following:

• Supervising the group fitness staff and operations of the group fitness program to ensure the highest level of programming and customer service.
• Assisting the club in achieving its overall goals.
• Recruiting, hiring, training, motivating, directing, coaching and evaluating group fitness instructors and classes.
• Ensuring that the group fitness studios are well maintained.
• Ensuring a high level of member participation in the group fitness program.
• Maintaining monthly payroll expenses and supply expenses at or below budget.

Requirements

• Minimum of 3 years of fitness industry experience with relevant fitness management with a minimum of 30 team members for a large health club.
• Degree in Exercise Science, Physiology, Kinesiology, or Sports Management preferred.
• Ability to proficiently use POS and CRM systems, timekeeping, and any other computer programs required to meet business needs of the club.
• Cross-functional experience of working across different departments is preferred.
• Nationally Certified Training Certificate must be current or obtained.
• CPR/AED Cerfication must be current or obtained.
• Must be flexible and able to work a variety of shifts, including days, nights weekends, holidays, and special events.
• Natural leader that is organized and structured, coupled with a warm and friendly nature.

Compensation: $75,000- $85,000 annually based on experience

At RSG Group, we believe that our diversity fuels innovation and benefits our team members as well as our club members. All qualified applicants will be considered for employment without attention to race, color, ethnicity, ancestry, national origin, religion, gender, gender identity, sexual orientation, age, genetic information, veteran, marital status, or disability status.

RSG Group North America participates in E-Verify. All newly hired employees are required to complete employment eligibility verification upon hire.