Group Experience Lead – Outdoor Adventures

Paris Business Center; North Carolina; On-site; USD 42,000 - 55,000; Full time

Job summary

Nantahala Outdoor Center (NOC) seeks a Lead Group Experience Coordinator to own each group's trip from 30 days out through departure. You will finalize itineraries, headcounts and details, then ensure a seamless arrival, activities, meals, lodging, and checkout.

Sales Reps book; you deliver. You will report to the Group Sales Manager, collaborate with adventure, lodging, and food & beverage teams, and mentor two seasonal interns from April to October.

Qualifications

• 2+ years in event coordination, hospitality, guest services, or group travel.
• Experience leading or directing others in a fast-paced setting.
• Willingness to work outdoors and on your feet in all weather.
• Availability for peak-season schedule including early mornings, evenings, weekends, and holidays.
• Valid driver’s license and commitment to safety standards.

Responsibilities

• Take the handoff for every Nantahala River Resort group from the Group Sales Rep at the 30-day mark.
• Call group leaders to finalize itineraries, headcounts, activity times, and details.
• Confirm meals, dietary needs, lodging, waivers, and arrival plans.
• Coordinate with department managers so every activity, meal, and room is booked and staffed.
• Send final itineraries to group leaders and internal teams.
• Keep FlyBook and Zoho accurate and current for every group.
• Greet groups and run check-in.
• Serve as the group leader's main contact throughout the stay.
• Keep groups on schedule between activities, meals, and lodging.
• Communicate in real time with rafting, aerials, SOLO, food and beverage, and lodging teams.
• Solve problems on the spot: late arrivals, headcount changes, weather or river levels, issues.
• Run a weekly and daily group board and ensure reports are created and sent.
• Close out each visit with feedback for rebooking and share notes with Sales Rep.
• Suggest improvements to itineraries and procedures.

Skills

Problem solving

Communication

Project management

Organization

Customer service

Leadership

Intern leadership

Outdoor knowledge

Adaptability

Education

Wilderness First Aid certification

Valid driver’s license

Tools

FlyBook

Zoho CRM

Microsoft Teams

Outlook

Word

Excel

Job description

Nantahala Outdoor Center (NOC) seeks a Lead Group Experience Coordinator to own each group's trip from 30 days out through departure. You will finalize itineraries, headcounts and details, then ensure a seamless arrival, activities, meals, lodging, and checkout.

Sales Reps book; you deliver. You will report to the Group Sales Manager, collaborate with adventure, lodging, and food & beverage teams, and mentor two seasonal interns from April to October.