Gatlinburg Retail Shift Supervisor

Nantahala Outdoor Center; Gatlinburg (TN); In loco; USD 34.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Holidays, Vacation, and Sick Pay.

Health, Dental, Vision & Life Ins.

Free onsite employee parking in Gatlin

Discounted access to NOC activities

Descrizione del lavoro

Nantahala Outdoor Center is seeking a dedicated Shift Supervisor for our Gatlinburg Great Outpost Outfitter Store. You will become an expert in our products, apparel, gear, and adventure offerings while guiding a team to meet guest needs and sales goals.

This full-time, year-round role offers benefits including health, dental, vision, and life insurance, paid holidays, vacation and sick pay, plus onsite parking in downtown Gatlinburg.

Competenze

• Experience in retail or similar leadership role.
• Able to work weekends and holidays.
• Able to stand for long periods and lift moderate weights.
• Strong communication and customer service skills.

Mansioni

• Discover guest needs through engaging interactions and provide viable solutions.
• Meet or exceed sales goals.
• Maintain a visually appealing product presentation with signage.
• Keep product stock levels and store cleanliness up to standard.
• Learn all aspects of NOC's products and services.
• Know local area and trails to assist guests with information.
• Process sales accurately and timely.
• Track inventory movement and ensure proper stock handling.
• Ensure staff are trained to deliver excellent customer service.

Conoscenze

Customer service

Sales goals

Merchandising

Inventory management

Team leadership

Store operations

Communication

Patience

Problem solving

Multi-tasking

Shipping / Receiving

Strumenti

POS/Inventory system

Microsoft Excel

Microsoft Word

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Gatlinburg Retail Full Time Employee Gatlinburg, Gatlinburg, TN, US

For 54 years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as unmatched retail service, foodservice, lodging, and trip planning services.

Job Summary

Looking for passionate and energetic individuals that share a love for the outdoors while meeting the needs of our guests. Come join our team at one of the industry leaders in Outdoor Adventure at our Great Outpost Outfitter Store in downtown Gatlinburg, located right next to the Great Smoky Mountain National Park. As a Shift Supervisor, you will become an expert in all of our products, apparel, gear and adventure offerings, along with expert knowledge of the Great Smoky Mountain National Park and the surrounding trails. Plus an added bonus of having access to all of our NOC's outdoor activities, gear, apparel, and footwear at special discounted rates only for NOC Guides. Plus dozens of free/discounted access to several local area attractions in TN & NC. This position is a Full Time YEAR ROUND, BENEFITS eligible position that provides Paid Holidays, Vacation, and Sick Pay. Along with health, Dental, Vision & Life Insurance policies for individuals and dependents.

FREE ONSITE EMPLOYEE PARKING IN DOWNTOWN GALTINBURG

• Paid Holidays, Vacation, and Sick Pay.
• health, Dental, Vision & Life Insurance policies for individuals and dependents.
• FREE ONSITE EMPLOYEE PARKING IN DOWNTOWN GALTINBURG

Responsibilities

• Discovering guest needs through engaging and inspiring interactions and providing viable solutions for each guest.
• Meet or exceed sales goals.
• Maintaining/creating a visually appealing presentation with products/signage.
• Maintain all product is always fully stocked. Maintain store cleanliness standards at all times.
• Learn all aspects of the role, products & services offered by NOC.
• Learn the local area, National Parks, and Hiking Trails to assist with the providing guests with needed information.
• Process sales accurately and timely. Sample Food & Beverage products to guests, as needed.
• Ensures accurate processing, merchandising and back stock of all products shipped and received by the store.
• Accurately and effectively tracks inventory movement throughout the year and ensures all product are being accounted for and processed accurately by all staff.
• Ensures all retail staff are properly trained and able to process guest transactions accurately to ensure accurate tracking of retail products.
• Maintains organization, effectiveness and cleanliness of all primary and secondary stock locations.
• Assists in managing andmaintaining all supplyneeded forthe storeand within store budgets.Coordinates and facilitates all aspects of executing annual physical inventory counts.
• Maintains and manages all inventory categories are within company guidelines and within budgets.
• Assists in managing inventory turns and identifying fast and slow-moving products.
• Assists in managing employee engagement and adherence to all NOC company policies and procedures.
• Must be able to effectively motivate, engage and inspire employees to follow company guidelines regarding customer service, customer interactions, merchandising standards and overall visual appearance of the store.
• Must be able to process daily deposits and process daily receipts according to NOC company guidelines.
• Assists in managing employee attendance, discipline, training & development and holding employees accountable to company standards.
• Must be proficient at managing the location without supervision for store opening, closing and maintaining customer services and employee engagement to company standards.
• Must be able to model the desired behaviors, policies and procedures consistently.

Qualifications

• Must be self-sufficient and work independently as well as contributes to team effort by accomplishing related results as needed.
• Excellent verbaland writtencommunication skills
• Able to demonstrate patience and enthusiasm while communicating with potential customers, employees and vendors.
• Ability to work accurately under stress and pressure to meet competing deadlines.
• Ability to multitask several projects at once.
• Tenacity to handle rejection andcontinuewith a positive attitude when reachingthenext potential customer, employee or vendor.
• Basic computer skills to operate our POS/Inventory system.
• Basic skills with Microsoft Exceland Word.
• Helps customer/employeesmake selections by building customer/employeeconfidence.
• Attention to detail. Strong organizational skills.

Preferred:

• Shipping / Receiving Experience

Applicants must be:

• Available to work a variety of hours including weekends and holidays

Physical Requirements and Working Conditions:

• Must be able to stand/walk on your feet for several hours at a time.
• Keep or regain the body's balance or stay upright when in an unstable position.
• Be physically active for long periods without getting tired or out of breath.
• Constant use hands/arms/upper body to handle, control, or feel objects, stock merchandise, move displays, etc.
• Must be able to lift 40 pounds unassisted. And up to 150 pounds with assistance.
• Able to walk up and down stair, 20 at a time, several times a day, while carrying up to 5 pounds
• At times you may be required to work outdoors, and must dress appropriately for the current weather conditions.
• Ability to communicate effectively by using active listening skills and able to convey information, suggestions and inspiration to guests.
• See details of objects a few feet away and to see differences between colors, shades, and brightness.

The above noted description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to provide a general sense of the responsibilities and expectations of the position. As the nature of business demands change, so too may the essential functions of the position.

Please note that as an employer with over 100 employees, NOC will be required to comply with any OSHA Vaccination and Testing Emergency Temporary Standard should that standard be enacted.

The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.