Full-Time Outdoor Group Experience Lead & Host

Nantahala Outdoor Center; Bryson City (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Nantahala Outdoor Center (NOC) is seeking a Lead Group Experience Coordinator in Bryson City, NC. This full-time role oversees group visits from arrival to departure, coordinating itineraries, meals, lodging, and activities.

You will work with sales, lodging, and F&B teams, and train interns during peak season. Responsibilities include pre-arrival coordination, guest check-in, on-site guidance, and post-visit feedback.

Qualifications

• Experience in event coordination or guest services.
• Ability to lead or direct others in a fast-paced setting.
• Willingness to work outdoors in various weather conditions.
• Peak-season availability including early mornings, weekends, and holidays.

Responsibilities

• Handoff groups from Group Sales Rep at 30-day mark and finalize itineraries.
• Confirm meals, lodging, waivers, and arrival plans.
• Coordinate with managers to book activities, meals, and rooms.
• Maintain FlyBook and Zoho accuracy for each group.
• Greet groups, manage check-in, and be main contact during stay.
• Communicate with rafting, aerial, and lodging teams for seamless handoffs.
• Lead weekly and daily group board, and finalize daily shift reports.
• Solicit feedback and suggest improvements to itineraries and SOPs.

Skills

Event coordination

Guest services

Leadership

Outdoor work

Communication

Project management

Problem solving

Schedule management

Tools

FlyBook

Zoho CRM

Microsoft Teams

Outlook

Word

Excel

Job description

Nantahala Outdoor Center (NOC) is seeking a Lead Group Experience Coordinator in Bryson City, NC. This full-time role oversees group visits from arrival to departure, coordinating itineraries, meals, lodging, and activities.

You will work with sales, lodging, and F&B teams, and train interns during peak season. Responsibilities include pre-arrival coordination, guest check-in, on-site guidance, and post-visit feedback.