Group Exercise & Wellness Experience Director

YMCA of NorthWest North Carolina; Clemmons (NC); On-site; USD 65,000 - 98,000; Full time

Benefits offered by this job

Health Insurance

Retirement Savings

Paid Time Off

Job summary

YMCA of NorthWest North Carolina is seeking a Group Exercise Experience Director to lead branch wellness and membership initiatives. This frontline leader mentors staff, drives retention, and delivers exceptional member experiences while achieving strong organizational results.

You will manage budgets, supervise instructors and coaches, and collaborate across teams to champion programming that engages diverse communities, helping people reach their potential in spirit, mind, and body.

Qualifications

• Requires a Bachelor’s degree or equivalent combination of education and experience.
• Bachelor’s or Master’s degree in Exercise Physiology, Exercise Science, or related field strongly preferred.
• One or more nationally recognized Personal Training or Coaching certifications required.
• Current CPR, First Aid, and Oxygen (ASHI) certification, or willingness to obtain within 30 days.
• One to two years of experience supervising wellness professionals preferred.

Responsibilities

• Execute association-wide and branch membership strategies to boost retention, service, and growth.
• Directly supervise Group Exercise Experience staff and indirectly supervise Wellness Experience staff.
• Maintain budget responsibilities including staff scheduling, payroll, and meetings; address employee issues.
• Use data to identify opportunities, encourage participation, and remove barriers.
• Lead onboarding, social support, and programming to help members reach wellness goals.
• Serve as operations manager for the assigned wellness region.
• Engage staff to greet members and connect them with programming.
• Provide fiscal management and budget adherence within area of responsibility.
• Train and advise other engagement directors and staff as needed.
• Attend trainings and meetings and adapt to varied schedules.

Skills

Leadership

Communication

Project management

Staff supervision

Customer service

Sales

Budget management

Staff training

Wellness programming

Spanish-speaking (plus)

Education

Bachelor’s degree or equivalent

Bachelor’s or Master’s in Exercise Physiology/Exercise Science or related field (preferred)

Tools

Microsoft Office

Job description

YMCA of NorthWest North Carolina is seeking a Group Exercise Experience Director to lead branch wellness and membership initiatives. This frontline leader mentors staff, drives retention, and delivers exceptional member experiences while achieving strong organizational results.

You will manage budgets, supervise instructors and coaches, and collaborate across teams to champion programming that engages diverse communities, helping people reach their potential in spirit, mind, and body.