Group Exercise Instructor

Gold's Gym; Dundalk (MD); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead their gym operations. This role involves overseeing all aspects of gym management, from hiring and training staff to ensuring an exceptional experience for both members and team members. The ideal candidate will possess strong leadership skills, a customer-oriented mindset, and a passion for fitness. Join a fitness-minded workplace culture that offers competitive pay, training programs, and various perks. If you're ready to make a significant impact in a vibrant community, this opportunity is perfect for you.

Benefits

Competitive Pay

Training Programs

Employee Discounts

Promotion Opportunities

Fitness-Minded Workplace Culture

Certification Discounts

Qualifications

• Strong customer service orientation with proven results.
• Excellent verbal and written communication skills.

Responsibilities

• Manage gym operations and ensure exceptional member experience.
• Hire, train, and develop gym staff effectively.
• Oversee gym cleanliness and operational soundness.

Skills

Customer Service Orientation

Leadership Skills

Sales Skills

Communication Skills

Business Acumen

Education

Experience in Fitness Industry

Job description

Position Overview

The General Manager is responsible for effectively managing all facets of their gym, including, but not limited to hiring, training, development of team members and overall gym operations. Including delivering excellent customer service to our members while role-modeling the organization's values and culture.

We Offer

• Competitive pay
• Training programs
• Employee discounts and perks
• Promotion opportunities
• Fitness-minded workplace culture
• Certification discounts (NASM, ACE, ISSA, or NCCA accredited equivalent)
• Plus, additional perks!

Member Experience Responsibilities

• Deliver exceptional gym member experience
• Oversee member experience within the gym and lead by example
• Provide and maintain the highest level of customer service to our members
• Provide effective decision-making regarding customer service issues to provide a positive member experience
• Ensure our members receive the best fitness experience by walking the gym floor and assisting members when needed
• Manage member feedback of gym

Team Member Experience Responsibilities

• Deliver exceptional team member experience
• Hire, train and schedule all gym-level staff
• Train and develop front desk team members and/or frontline team members regarding all standard operating processes involving member acquisition and onboarding
• Manage and evaluate the performance of all gym team members
• Oversee team member bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline

Gym Management Responsibilities

• Facilitate and monitor company-wide initiatives
• Ensure facility is clean and operationally sound & assist in organizing weights and inspecting equipment to ensure it is in working order
• Effectively manage the operations of the gym, including managing gym-controllable inventory and assets
• Be an ambassador of your gym by promoting and staying aware of your gym's social media and digital presence
• Understand budgeting, inventory, payroll, labor management, and facilities maintenance
• Have business acumen that includes an understanding of the competitive landscape and community around the gym
• Stay aware of all job postings for your gym, and ensure interviews are performed on a consistent basis to prevent any open positions in operations or fitness

Qualifications

• Fitness industry experience preferred but not required
• Promotionally-oriented and able to direct sales through company required outreach programs
• Strong customer service orientation with proven results
• Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance
• Excellent verbal and written communication skills
• Open, participative leadership style and drive for excellence
• Strong work ethic, integrity, and professional demeanor