Group Director, Technology Operations - Marketplace Transformation & Performance

StartupNWA; Bentonville (AR); On-site; USD 160,000 - 320,000; Full time

Benefits offered by this job

Health benefits (medical, vision, and)

401(k) and stock purchase

Paid time off incl. holidays and sick

Live Better U education benefit

Employee discounts

Job summary

Walmart Marketplace seeks a strategic, results-driven leader to drive transformation, optimize operations, and execute cross-functionally. This high-visibility role partners with senior leadership to address complex challenges and deliver scalable solutions for long-term growth.

You will own performance, identify inefficiencies, and translate priorities into actionable plans with Product, Technology, and Operations.

Qualifications

• Bachelor's degree in Business, Engineering, Technology, Operations, or related field with 10+ years in ops/transformation or 12+ years total.
• Demonstrated experience leading teams and owning large-scale, cross-functional initiatives.
• Ability to influence senior executives in highly matrixed environments.

Responsibilities

• Lead cross-functional initiatives to improve operational performance and scalable results.
• Own performance management and accountability across Product, Technology, and Operations.
• Translate priorities into actionable plans and drive execution with exec alignment.
• Partner with executive leadership for strategic planning and reviews.
• Identify opportunities to leverage automation and AI to improve efficiency.
• Build and lead high-performing teams with a culture of ownership and continuous improvement.

Skills

Business transformation

Operational excellence

Stakeholder influence

Cross-functional leadership

Executive communication

Analytical thinking

Ambiguity management

Education

Bachelor's degree in Business/Engineering/Tech

MBA or equivalent

Job description

Position Summary

Walmart Marketplace is seeking a strategic, results-driven leader to drive business transformation, operational excellence, and cross-functional execution. This highly visible role will partner closely with senior leadership to solve complex business challenges, improve performance, and implement scalable solutions that support long-term growth.

The ideal candidate combines strategic thinking with hands-on execution, bringing structure to ambiguity, influencing stakeholders, and driving measurable business outcomes.

About the Team

Walmart Marketplace is one of the fastest-growing areas of our eCommerce business, connecting millions of customers with an expanding assortment of products from trusted sellers and brands.

The Marketplace Transformation & Performance team is focused on solving high-priority business challenges, improving operational efficiency, and accelerating strategic initiatives. Initially focused on optimizing the Seller Acquisition Funnel, the team will evolve to address additional opportunities across Marketplace.

What You'll Do

• Drive Business Transformation: Lead high-impact initiatives that improve operational performance, solve complex business problems, and deliver sustainable results.
• Own Operational Excellence: Identify inefficiencies, establish performance management mechanisms, and drive accountability across cross-functional teams.
• Lead Strategic Execution: Translate business priorities into actionable plans, aligning Product, Technology, Operations, and business stakeholders to accelerate outcomes.
• Partner with Executive Leadership: Support strategic planning, business reviews, prioritization, and data-driven decision-making across the organization.
• Enable Innovation: Identify opportunities to leverage technology, automation, and AI to improve efficiency and organizational effectiveness.
• Build High-Performing Teams: Develop and lead a team of strategic and operational professionals, fostering a culture of ownership, collaboration, and continuous improvement.

What You'll Bring

• Extensive experience leading large-scale business transformation, operational excellence, or strategic initiatives within complex organizations.
• Proven track record of owning business performance, driving measurable improvements, and delivering sustainable operational results.
• Demonstrated success leading high-performing teams and influencing senior executives across highly matrixed, cross-functional environments.
• Strong experience owning and partnering with Product, Technology, and Operations teams to solve complex business challenges and accelerate execution.
• Exceptional strategic thinking, analytical problem-solving, and executive communication skills.
• Ability to navigate ambiguity, establish organizational structure and accountability, and translate strategy into measurable business outcomes.

Minimum Qualifications

• Bachelor's degree in Business, Engineering, Technology, Operations, or a related field and 10 years of experience in business operations, transformation, technology operations, program leadership, or a related area; OR
• 12 years of relevant professional experience.
• Demonstrated experience leading teams and owning large-scale, cross-functional business initiatives.

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications

• MBA or other advanced degree in a relevant field.
• Experience leading enterprise-wide transformation, operational excellence, or strategic business operations functions.
• Experience in Marketplace, eCommerce, technology platforms, or similarly complex, fast-paced environments.
• Proven success leading senior-level teams and influencing executive stakeholders across Product, Technology, and business functions.
• Track record of building scalable operating mechanisms and delivering measurable improvements to business performance. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $160,000.00 - $320,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Stock

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 8 years’ experience in project management, program management, program operations, or related area. Option 2: 10 years’ experience in project management, program management, program operations, or related area. 5 years’ supervisory experience.

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 7 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

1601 SE 10th St, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.