(USA) Manager, Technology Operations

Walmart; Bentonville (AR); Presencial; USD 80 000 - 155 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

Performance-based bonuses

PTO and leave

Resumo da oferta

Walmart is seeking a Manager of Technology Operations to lead programs that support enterprise catalog platforms, item data quality, and operational stability. You’ll collaborate with Product, Engineering, Data Science, Merchandising, and Operations to translate business needs into scalable requirements and testable solutions.

You will own milestones, risks, and readiness while driving continuous improvement, automation, and adoption of catalog capabilities across the enterprise.

Qualificações

• Bachelor's degree in CS/related field and 3 years’ PM/program management experience.
• Alternatively, 5 years’ experience in project/program management.
• Experience collaborating with cross-functional teams and driving data-driven improvements.

Responsabilidades

• Manage technical programs and operational workstreams, tracking milestones, dependencies, risks, testing, implementation, and post-launch activities.
• Coordinate across Product, Engineering, Data Science, Merchandising, and Operations to deliver against business requirements and timelines.
• Translate business needs into clear requirements, use cases, acceptance criteria, and testing scenarios.
• Monitor KPIs, SLAs, defects, and adoption, identifying gaps and coordinating corrective actions.
• Analyze data and system behavior to identify root causes, process gaps, and automation opportunities.
• Support release readiness through testing, documentation, training, and implementation planning.
• Build cross-functional relationships to maintain alignment, accountability, and execution momentum.

Conhecimentos

Program management

Cross-functional coordination

Data analysis

Communication

Ambiguity management

Formação académica

Bachelor's degree in CS/related field

Master's degree (preferred)

Descrição da oferta de emprego

Position Summary...

What you\'ll do...Role summary:

The Manager, Technology Operations leads execution of technical programs and operational workstreams supporting enterprise catalog platforms, item data quality, and operational stability. This role connects business and technology teams, coordinating across Product, Engineering, Data Science, Merchandising, and Operations to translate business needs into requirements, use cases, testing, and scalable solutions. The manager owns program milestones, dependencies, risks, escalations, and implementation readiness while ensuring solutions meet business requirements and service expectations. Using data and operational insights, this role identifies recurring issues, drives continuous improvement and automation, and strengthens the reliability, effectiveness, and adoption of catalog capabilities across the enterprise.

About the team:

The Merchandise Transformation Catalog team supports merchandising and business operations by improving enterprise catalog capabilities, item data quality, and operational stability. The team collaborates across Merchandising, Product Management, Engineering, and Data Science to translate business needs into clear requirements, use cases, and scalable improvements. Focused on strong program execution, data analysis, and cross-functional coordination, the team ensures solutions address business needs and deliver measurable outcomes for merchandising. The team applies expertise in program management, stakeholder communication, merchandising, and technology operations to improve how item information is managed and used across the enterprise.

What you\'ll do:

• Manage technical programs and operational workstreams, tracking milestones, dependencies, risks, testing, implementation, and post-launch activities.
• Coordinate across Product, Engineering, Data Science, Merchandising, and Operations to deliver against business requirements and timelines.
• Translate business needs and operational insights into clear requirements, use cases, acceptance criteria, and testing scenarios.
• Monitor KPIs, SLAs, defects, and adoption, identifying gaps and coordinating corrective actions.
• Analyze data and system behavior to identify root causes, process gaps, and automation opportunities.
• Support release readiness through testing, documentation, training, and implementation planning.
• Build effective cross-functional relationships to maintain alignment, accountability, and execution momentum across business and technology teams.

What you\'ll bring:

• Experience managing technical projects or workstreams, including planning, execution, risk management, and delivery.
• Working knowledge of merchandising processes, item and product data, and how technology supports business operations.
• Ability to translate business needs into requirements, use cases, testing scenarios, and actionable plans.
• Strong analytical and problem-solving skills, with experience using data to identify issues and improvement opportunities.
• Effective communication and collaboration skills across business and technology teams.
• Ability to coordinate cross-functional activities, manage dependencies, and follow through on commitments.
• Comfort working through ambiguity, learning complex systems, and adapting as business priorities evolve.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam\'s Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For Information About Benefits And Eligibility, See One.Walmart.

The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Stock

Minimum Qualifications...

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.

Option 2: 5 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master\'s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart\’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.