Group Director, Operations

MH Medical of Kansas PA; United States; Remote; USD 105,000 - 150,000; Full time

Job summary

A leading healthcare organization seeks a Group Director of Operations to enhance health center effectiveness in Las Vegas. The role involves managing operations, fostering client relationships, and overseeing a team to deliver optimal healthcare outcomes. Candidates should hold at least a Bachelor’s degree with 7+ years in operations management, demonstrating strong leadership and business acumen.

Benefits

Free Marathon Health membership for care

Employer paid life and disability insurance

401k match

Paid time off for vacation and sick leave

Qualifications

• Bachelor’s degree required, Master’s preferred.
• Minimum of 7 years’ experience in operations management.
• Strong client focus and analytical skills.

Responsibilities

• Develop and oversee a team managing clients and health centers.
• Accountable for expense management and revenue growth.
• Provide consultative advice to clients on strategic vision.

Skills

Client focus

Communication

Project implementation

Analytic thinking

Business acumen

Education

Bachelor’s degree

Master’s degree preferred in Business Management, Healthcare Administration or related field

Tools

Microsoft Office

EMR

Job description

Group Director, Operations page is loaded

Group Director, Operations

Apply locations Las Vegas, NV 89101 time type Full time posted on Posted 3 Days Ago job requisition id JR105231

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.

The Group Director of health center operations is responsible for the operational effectiveness of an assigned region and for the successful management of Regional Operations Managers and of a team of Client Success Managers and their assigned clients and clinics. Successful health center operations will include improved health of participants, satisfied client partners and efficient operations of the clinic.Lead strategy development for top clients in the region and provide an escalation point for client concerns.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Develop and oversee a team that manages clients and health centers within a specified geographical region.
• Accountable for expense management and operational budgets within their region
• Drive revenue growth by identifying new business opportunities within region
• Assist clients with understanding and identifying their strategic vision, objectives and needs while providing consultative advice.
• Relentlessly drives clinical outcomes, identifying areas of opportunity and driving the team to ensure we provide the best care possible.Distribute and present various health risk and utilization reports to clients and associated brokers and consultants
• Provide the team with leadership and coaching necessary to ensure the development of relevant business information, timely plans and reports to drive accountability and decision making to optimize client results
• Supports providers throughout region, striving to alleviate administrative burdens so providers can focus on their patients. Responds to provider issues promptly and with a positive spirit.
• Follow processes with accuracy and attention to detail such as collecting data, contracts, etc., and moving them through the appropriate channels.
• Identify customer needs; be continuously alert and responsive to changing customer business environment and needs.
• Working knowledge of regulatory requirements, practice acts and certification requirements of assigned territory
• Ensure that all contractual obligations and service commitments are being met and renewals executed
• Oversee the execution of performance guarantees and drive results
• Independently establish and maintain assigned client relationships and provide a high level of customer service
• Maintain awareness of operational issues/performance, alert customer to issues and/or problem resolution, and instill confidence as a reliable partner.
• Oversee the creation of an annual engagement strategy and integrated communications plan and review monthly with client
• Visit clients/client sites on a regular basis; quarterly at a minimum
• Support the implementation of new clinics
• Perform other duties as assigned or required
• Willingness to travel up to 60-70%

QUALIFICATIONS

Bachelor’s degree, Master’s degree preferred in Business Management, Healthcare Administration, Nursing or Healthcare related field and a minimum of 7 years’ experience in managing operations and client relationships or equivalent combination of education and experience.

DESIRED ATTRIBUTES

• High degree of client focus and attention to service excellence
• Excellent written and oral communication skills
• Strong presentation, employee management, and project implementation skills
• Strong computer skills with Microsoft Office and EMR
• Demonstrated conceptual and analytic thinking
• Strong account portfolio planning and prioritization
• Demonstrated track record of successful business and client relationships along with strong business acumen
• Strong strategy development and execution skills
• Proficiency in management of personnel.
• Ability to perform services for the client and clinics with tenacious follow up

Pay Range: $105,000 - $150,000/yr

The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level. This position is also eligible for an annual incentive.

We are accepting applications for this position until a final candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.

Marathon Health Benefits Summary

We believe in empowering teammates to do their best work and build better healthcare. Below are some of our benefit offerings. Eligibility is based on 24/hr week. For more information, visit our careers page.

• Health and Well-Being: Free Marathon Health membership for in person and virtual care, employer paid life and disability insurance, and choice in medical/dental plans, vision, employer funded HSA, FSA, and voluntary illness, accident and hospitalization plans. Benefits are effective on the first of the month following date of hire.
• Financial Support: Competitive compensation, 401k match, access to financial coaching through our Employee Assistance Program
• Lifestyle: Paid time off for vacation, sick leave, and more, holiday schedule

About Us

Why work here?

Marathon Health exists to enable millions of people to live their healthiest lives, one patient at a time. If you have a passion for improving patient lives while transforming a broken U.S. healthcare, Marathon is the place for you.

Marathon Health provides equal employment opportunities to all teammates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Need Assistance?

Marathon Health is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. To request disability accommodation in the application process, contact [e-mail].

Protecting your privacy

Marathon Health will never ask a candidate for personal identifiable information (date of birth, social security number, driver’s license information, etc) via email or messenger tools, or for a financial deposit of any kind. All our open positions are listed here on our website and any emails sent from our teammates contain the address “@marathon.health” if you have any questions or concerns about suspicious emails or queries, please don’t hesitate to contact us directly at [e-mail].