Group Director, Account Management (Traditional and Digital Media)

Quad; New York (NY); On-site; USD 143,000 - 229,000; Full time

Job summary

Quad is seeking a Group Director for Account Management to oversee key client relationships and ensure exceptional service delivery. The role requires a blend of media expertise and management experience to enhance client marketing strategies. Candidates should possess strong leadership skills and an aptitude for creative problem-solving in a high-paced environment.

Qualifications

• 8+ years of media and client management experience required.
• Background in media planning necessary.
• Demonstrated success in leading teams and managing P&L.

Responsibilities

• Lead client relationship management and account planning.
• Develop team members' capabilities while ensuring client retention.
• Identify new business opportunities across Rise and Quad.

Skills

Media expertise

Client management

Creative thinking

Problem solving

Team leadership

Relationship building

Education

Bachelor’s degree

Job description

The Group Director, Account Management will act as a strategic lead for key relationships with Rise’s clients, responsible for delivering an exceptional Rise/Quad experience and acting as a critical partner in their marketing ecosystem. Interacting and influencing senior marketing leaders, this individual has a solid understanding of their clients’ businesses and is seen as a cross-channel media and marketing expert in traditional and digital media. They have a media planning background and ability to converse across all media channels. They are responsible for maintaining and growing client revenue within Rise and identifying opportunities for growth across other Quad disciplines. They will lead a team of Account Leaders who will run the day-to-day business for each client and work hand in hand with other leaders across Rise to deliver work that drives business and brand impact. They are problem solvers, influencers, and creative thinkers.

Key Responsibilities:

• Understand and discuss business, marketing & media goals with their clients, offering guidance and acting as a thought leader to help grow their business
• Accountable for overall agency client experience, directing teams on opportunities, needs, standards, and deliverables
• Owns relationship with senior marketing leader, i.e. CMO level
• Identify and articulate appropriate resources, talent, and product offerings across Rise to solve client problems
• Accountable for client P&L, growing revenue, managing EBITDA expectations, and leading annual account planning process
• Developing and maintaining staffing requirements based on client SOW
• Ensure client retention by leading robust relationship review program and delivering long term strategic roadmaps
• Identifying new opportunities across Rise and Quad, partnering with Sales and Marketing teams
• Lead, coach and develop Account Leads and other team members to grow business acumen and client relationship skills
• Participate in new business development process to bring in new clients to Rise

Job Requirements

Education: Bachelor’s degree required

Experience: 8+ years of media and client management experience– agency and/or client side; must have background in media planning to be conversational across all channels and opportunities

Knowledge, Skills & Abilities:

• Depth of media expertise across all channels required; broader marketing and communications experience a plus
• Significant experience and demonstrated success in leading a media planning/account team and coaching cross-functional team members
• May have experience in working with VP level or C-suite marketing clients
• Possess or ability to develop strong business acumen across a variety of client verticals
• Ability to build relationships, collaborate, and influence clients, internal teams, partner agencies, and supplier partners
• Creative thinker and problem solver with ability to create innovative client solutions within media and beyond
• Demonstrated experience leading or managing a P&L, budget management and resource planning
• Excels in a fast-paced dynamic environments
• Ability to travel to client meetings as needed

Employees can be expected to be paid an annualized salary range of $143,000 - $229,000, based on variations in knowledge, skills, experience and market conditions.