Group Coordinator Lead, Customer Service & Logistics

supply-chain; McDonough (GA); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Medical, dental, vision coverage

PTO + holidays

401(k) with matching

Tuition reimbursement

Training and career advancement

Job summary

DHL Supply Chain in McDonough, GA is seeking a Group Coordinator Lead – Customer Service Rep to handle inquiries, process orders, and manage returns promptly. The role emphasizes clear communication and efficient problem resolution within a busy logistics environment.

Ideal candidates will have 1-2 years of CSR lead experience, strong Excel and Word skills, and the ability to work Monday through Friday, 8am–5pm.

Qualifications

• 1-2 years related experience
• High School Diploma or Equivalent, preferred
• Excellent communication and customer service skills
• Proficient in word processing and spreadsheets

Responsibilities

• Responds to inquiries, processes orders, handles complaints, and processes returns promptly.
• Phone duties, freight claim reporting, and other clerical duties.
• Track and trace shipments and provide data to internal and external parties.

Skills

CSR Lead experience

Communication

Microsoft Word/Excel

Education

High School Diploma or Equivalent

Tools

Word processing

Spreadsheets

Job description

DHL Supply Chain in McDonough, GA is seeking a Group Coordinator Lead – Customer Service Rep to handle inquiries, process orders, and manage returns promptly. The role emphasizes clear communication and efficient problem resolution within a busy logistics environment.

Ideal candidates will have 1-2 years of CSR lead experience, strong Excel and Word skills, and the ability to work Monday through Friday, 8am–5pm.