Group Claims Administration & Support Specialist

ViziRecruiter,LLC.; Madison (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Horace Mann is seeking a Group Claims Support Specialist to join the Claims team in a detail-oriented, fast-paced environment. You will support claims administration, document management, and customer communications while collaborating with Examiners and internal partners.

The role emphasizes accuracy, confidentiality, and timely service, with opportunities to gain experience across Life, Disability, and other Group Insurance products.

Qualifications

• High School Diploma or GED required.
• Strong organizational skills and exceptional attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service and interpersonal skills.
• Preferred: Bachelor's degree or equivalent work experience.

Responsibilities

• Assist with claims administration, data entry, and file management.
• Review documents for completeness and route to the appropriate examiner.
• Respond to inquiries from policyholders, employers, and partners.
• Generate reports and support process improvements.

Skills

Detail-oriented

Organizational skills

Verbal and written communication

Multitasking

Customer service

Team collaboration

Education

High School Diploma or GED

Bachelor's degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Access

Job description

Horace Mann is seeking a Group Claims Support Specialist to join the Claims team in a detail-oriented, fast-paced environment. You will support claims administration, document management, and customer communications while collaborating with Examiners and internal partners.

The role emphasizes accuracy, confidentiality, and timely service, with opportunities to gain experience across Life, Disability, and other Group Insurance products.