Group Benefits Enrollment, Implementation Support Specialist

Amwins; Cockeysville (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading organization in the health insurance sector is looking for a Group Benefits Enrollment, Implementation Support Specialist. This role provides exceptional support to clients and internal teams, managing data and ensuring positive customer experiences. Ideal candidates will have strong problem-solving skills, attention to detail, and proficiency in MS Office and Salesforce, with a base pay of $23 hourly plus performance bonuses.

Qualifications

• 0-2 years of related experience or equivalent education.
• Preferred experience in insurance agencies and professional customer service.
• Ability to manage competing priorities and effective collaboration.

Responsibilities

• Manage data into various formats and systems.
• Upload and manipulate enrollment data files.
• Provide timely, solution-oriented responses to business needs.

Skills

Detail-oriented

Problem-solving

Professional communication

Collaboration

Education

University degree preferred

Tools

MS Office

Salesforce

EaseCentral

Job description

Position:Group Benefits Enrollment, Implementation Support Specialist

Location: 11350 McCormick Road EP 4 Suite 400 21031

Hunt Valley, MD

Job Id:5915

# of Openings:1

Amwins Connect is a dynamic sales, marketing, and service organization dedicated to the success of health insurance brokers, carriers, and partners throughout the United States. Our mission is to seamlessly connect every point of the benefits journey for brokers, carriers, and their clients with continuous innovation and extraordinary service from passionate people.

At Amwins our people are our greatest asset. We hire the best talent in the industry and provide our employees with the tools to deliver innovative insurance solutions. Here, talent is valued, success is celebrated, and great teamwork defines our culture. Our collaborative environment is the perfect place for you to contribute meaningful national strategies in a rapidly growing organization.

This position is accountable for providing exceptional data focused support to RSMs, Brokers, and the Amwins Connect sales team through a high level of professionalism, a consistently positive attitude and a proactive, energetic approach toward completion of internal sales support tasks. This position works closely with the NBA team to assist in processing Amwins Connect new business. This role effectively collaborates across all areas to ensure a positive customer experience that leads to sales results.

Pursuant to Maryland regulation, the compensation range for this position is $23.00 hourly and includes eligibility for performance-based bonuses.

Responsibilities:

• Data management into a variety of output formats and systems
• Upload and manipulate enrollment data files (both CSV and PDF)
• Perform data analysis and convert data into workbooks
• Create pre-formatted spreadsheets using digitized data and PDF data
• Create and transmit EDI/API output
• Submission of groups to carrier (portal and non-portal)
• Finalization process to close out business in CRM
• Provides internal and external customers with timely, solution-orientated responses to their business needs

Qualifications and Licenses:

• Carrier guideline knowledge preferred
• Proficient in MS Office software, especially MS Outlook, intermediate Excel, MS teams
• Web based audio/video conferencing
• Salesforce experience preferred
• EaseCentral experience preferred
• University degree preferred
• Ability to manage competing priorities, and negotiate mutually successful outcomes
• Detail-oriented, ability to handle variety of tasks
• Collaborate and Partner effectively with internal and external teams
• Mentor assigned employees and new hires to develop their full potential
• Clear, professional oral and written communication skill
• Strong problem-solving skills and solutions-oriented mind-set

Experience:

• 0-2 years of related experience; or equivalent of education and experience
• Insurance agency experience is preferred
• Professional customer service experience strongly preferred
• Understanding of underwriting guidelines preferred