Group Administration Clerk

Deltadentalmi; Okemos (MI); Remote; USD 17,000 - 25,000; Full time

Benefits offered by this job

None

Job summary

Delta Dental of Michigan, Ohio, and Indiana is seeking a Group Administration Clerk to join our Okemos, MI team. You will verify and enter member and agent data, compose documents, and maintain accurate eligibility records while supporting routine office tasks.

The role emphasizes accuracy, speed, and familiarity with word processing as you support group administration activities and customer interactions. Remote-ready expectations are noted, with collaboration sessions and training planned.

Qualifications

• High school diploma or equivalent.
• Two years of work experience in an office environment.
• Data entry tests: 5,500 keystrokes per hour at 95% accuracy; test waived for CRT Operator.
• Typing test: 40 correct words per minute with 90% accuracy; waived if you already hold certain roles.
• Basic computing knowledge and word processing skills.

Responsibilities

• Verifies, enters, corrects group, member, and agent information in multiple applications.
• Composes, prepares, and modifies group and agent documents.
• Enters manual eligibility records to process and update files.
• Retrieves and reconciles information when rejected by the system.
• Operates office equipment and maintains records and filing systems.
• May provide back up to department secretary and handle mail.

Skills

Data entry speed

Typing accuracy

Office software proficiency

Education

High school diploma or equivalent

Tools

Word processing tools

Job description

Job Summary

Candidates must reside within a reasonable commuting distance of our Okemos, MI office for team meetings, collaborative sessions, and training. At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation. At Delta Dental, we celebrate our All In culture. It's a mindset, feeling and attitude we wrap around all that we do - from taking charge of our careers, to helping colleagues and lending a hand in the community.

Job Title

Group Administration Clerk

Number of Positions

1

Location

Okemos, MI

Location Specifics

Fully Remote

Typical Assignments

• Verifies, enters, corrects group, member, and agent information into relevant applications, including adds, terminations, updates, member merges, new clients, new plans, agency mergers, agent of record changes, contract changes, renewals, and history
• Composes, prepares, and modifies group and agent documents
• Enters manual eligibility records into the system to process, update, and correct file information
• Retrieves and reconciles information in files when rejected by the system
• Researches and determines whether inaccurate data should be updated, routed or adjudicated for claims processing
• Corrects and updates information entered through the optical scanning or data entry process
• Accesses various software programs, and gathers and summarizes information from/for various reports
• Operates office equipment which may include a personal computer, copier, fax machine, scanner, etc.
• Maintains related departmental records, files, filing system and/or records retention systems (hardcopy, electronic, and imaged)
• May provide back up to department secretary
• Opens and distributes mail and handles incoming/outgoing correspondence

Minimum Requirements

Bidding Requirements

• Possess a high school diploma or equivalent
• Two years of work experience in an office environment
• Successful completion of a data entry test sponsored by Human Resources within the past 12 months / 5,500 keystrokes per hour with 95% accuracy (test waived if candidate currently holds or has previously held a CRT Operator position)
• Successful completion of a typing test administered by Human Resources within the past 12 months with a typing speed of 40 correct words per minute (minimum of 90% accuracy) (test waived if candidate currently holds a position that requires at least 40 correct words per minute.)
• Knowledge of personal computing and software applications through experience, coursework, or successful completion (80% accuracy) of applicable tests administered by Human Resources including: Basic word processing

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.