Group Administration Clerk

Delta Dental; Okemos (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Delta Dental is seeking an Office/Data Entry Associate near Okemos, MI. The role involves verifying and updating group, member, and agent information, preparing documents, and handling eligibility records with a focus on accuracy and efficiency.

The candidate will use various software tools, operate standard office equipment, and support department records while potentially backing up the secretary and handling mail and correspondence.

Qualifications

• High school diploma or equivalent required.
• Two years of office experience preferred.
• Typing test: 40 WPM (minimum 90% accuracy) or CRT Operator experience.
• Knowledge of basic word processing and data entry applications.

Responsibilities

• Verify, enter, and correct group, member, and agent information in relevant applications.
• Prepare and modify group and agent documents.
• Enter manual eligibility records and process updates in systems.
• Retrieve and reconcile information when rejected by the system.
• Research whether data should be updated, routed, or adjudicated for claims.
• Correct and update information entered via data entry processes.
• Access software programs and summarize information for reports.
• Operate office equipment (PC, copier, fax, scanner).
• Maintain departmental records and filing systems.
• Provide back up to department secretary.
• Open and distribute mail and handle correspondence.

Skills

Data entry

Typing 40 WPM

Basic word processing

Education

High school diploma or equivalent

Tools

Word processing software

Job description

**Candidates must reside within a reasonable commuting distance of our Okemos, MI office for team meetings, collaborative sessions, and training. ** At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation. At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do — from taking charge of our careers, to helping colleagues and lending a hand in the community.

Typical Assignments

• Verifies, enters, corrects group, member, and agent information into relevant applications, including adds, terminations, updates, member merges, new clients, new plans, agency mergers, agent of record changes, contract changes, renewals, and history
• Composes, prepares, and modifies group and agent documents
• Enters manual eligibility records into the system to process, update, and correct file information
• Retrieves and reconciles information in files when rejected by the system
• Researches and determines whether inaccurate data should be updated, routed or adjudicated for claims processing
• Corrects and updates information entered through the optical scanning or data entry process
• Accesses various software programs, and gathers and summarizes information from/for various reports
• Operates office equipment which may include a personal computer, copier, fax machine, scanner, etc.
• Maintains related departmental records, files, filing system and/or records retention systems (hardcopy, electronic, and imaged)
• May provide back up to department secretary
• Opens and distributes mail and handles incoming/outgoing correspondence #LI-Remote

Minimum Requirements:

• Bidding Requirements – Possess a high school diploma or equivalent
• Two years of work experience in an office environment
• Successful completion of a data entry test sponsored by Human Resources within the past 12 months / 5,500 keystrokes per hour with 95% accuracy (test waived if candidate currently holds or has previously held a CRT Operator position)
• Successful completion of a typing test administered by Human Resources within the past 12 months with a typing speed of 40 correct words per minute (minimum of 90% accuracy) (test waived if candidate currently holds a position that requires at least 40 correct words per minute.)
• Knowledge of personal computing and software applications through experience, coursework, or successful completion (80% accuracy) of applicable tests administered by Human Resources including: Basic word processing

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.