Grounds Maintenance Account Manager

greenview; Dunlap (IL); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Salary with uncapped commission

Mileage reimbursement

Paid Time Off

Paid Holidays

401(k) retirement plan with company m

Medical, Dental, Vision, Life, LTD

HSA health savings account

Company clothing

Education reimbursement

Job summary

Green View is seeking a Grounds Maintenance Account Manager to own a book of business, manage budgets, close maintenance contracts, and drive client satisfaction across mowing, bed maintenance, irrigation, turf, and plant healthcare.

You will lead crews on-site, communicate with clients, and supervise quality while tracking KPIs and margins. This role includes snow operations planning for assigned accounts and requires strong field presence.

Qualifications

• 3 or more years in landscape maintenance account management or operations with direct client ownership.
• Proven track record selling and renewing maintenance services and generating enhancement upsells.
• Hands-on credibility across maintenance services, comfortable on site and in the field.
• Strong communication skills with customers and crews, and steady under pressure.
• Ability to manage to KPIs and take data-driven action.
• Experience with Aspire or similar operations software and basic Excel; BambooHR familiarity is a plus.
• Valid driver's license with an insurable driving record; available for seasonal peaks and snow operations.

Responsibilities

• Set yearly budgets with the Division Director based on historical data and a strategic approach to growth.
• Prospect, estimate, and close maintenance contracts and seasonal add-ons; renew recurring contracts and generate enhancement upsells from site walks.
• Plan weekly schedules and optimize routes, aligning labor and materials to hit deadlines and quality standards.
• Serve as primary client contact: conduct site walks, present proposals, resolve issues quickly, and ensure timely payment collection.
• Coach crew leaders, run quality audits, lead weekly team meetings, and reinforce safety and workmanship standards.
• Track key indicators including hours vs. estimate, gross margin, callbacks, and incidents; take corrective action when needed.
• Coordinate with Inventory and Shop on materials and equipment; align with Office and Admin on invoicing accuracy.
• Represent Green View through community and nonprofit involvement to build relationships and develop future clients.
• Plan and execute snow operations including routes, callouts, and vendor coordination for your accounts.

Skills

Client ownership

Budgeting

Sales

On-site field credibility

Communication

Data-driven action

KPIs

Driving

Tools

Aspire software

Excel

BambooHR

Job description

Green View has been serving Central Illinois since 1955, a family‑owned landscape design, installation, and maintenance company with locations across Peoria, Bloomington, Springfield, and Champaign. Three generations of the Hoerr family have built this company on doing great work and treating people right. We take pride in our crews and in the properties we maintain.

Position Overview

As a Grounds Maintenance Account Manager, you will own a book of business and the outcomes behind it: budgeting, sales, job management, quality, and client retention across mowing, bed maintenance, enhancements, irrigation, turf, and plant healthcare. You will be the primary point of contact for your clients and the operational leader for your crews.

Day‑to‑Day Responsibilities

• Set yearly budgets with the Division Director based on historical data and a strategic approach to growth
• Prospect, estimate, and close maintenance contracts and seasonal add‑ons; renew recurring contracts and generate enhancement upsells from site walks
• Plan weekly schedules and optimize routes, aligning labor and materials to hit deadlines and quality standards
• Serve as primary client contact: conduct site walks, present proposals, resolve issues quickly, and ensure timely payment collection
• Coach crew leaders, run quality audits, lead weekly team meetings, and reinforce safety and workmanship standards
• Track key indicators including hours vs. estimate, gross margin, callbacks, and incidents; take corrective action when needed
• Coordinate with Inventory and Shop on materials and equipment; align with Office and Admin on invoicing accuracy
• Represent Green View through community and nonprofit involvement to build relationships and develop future clients
• Plan and execute snow operations including routes, callouts, and vendor coordination for your accounts

What We're Looking For

• 3 or more years in landscape maintenance account management or operations with direct client ownership
• Proven track record selling and renewing maintenance services and generating enhancement upsells
• Hands‑on credibility across maintenance services, comfortable on site and in the field
• Strong communication skills with customers and crews, and steady under pressure
• Ability to manage to KPIs and take data‑driven action
• Experience with Aspire or similar operations software and basic Excel; BambooHR familiarity is a plus
• Valid driver's license with an insurable driving record; available for seasonal peaks and snow operations

What Green View Offers

• Base salary starting at $60,000 and up to $120,000 with uncapped commission
• Mileage reimbursement
• Paid Time Off and Paid Holidays
• 401(k) retirement plan with company match
• Major Medical, Dental, Vision, Term Life, Long Term Disability, and Pet Insurance
• HSA Health Savings Account
• Company clothing
• Education reimbursement

Green View is an Equal Opportunity Employer and an affirmative action employer. We are committed to attracting and retaining a diverse workforce and do not discriminate on any protected basis. Specific job responsibilities listed are guidelines and may be expanded at the discretion of Green View management.