Ground Transportation Manager

LAZ Parking; Columbus (OH); On-site; USD 55,000 - 59,000; Full time

Job summary

A parking management company is seeking a Ground Transportation Manager in Columbus, OH. The role involves overseeing financials and operations, mentoring a team, and ensuring high-quality customer service. Responsibilities include staffing routes, conducting safety meetings, and maintaining regulatory compliance. Candidates should have a valid driver’s license, strong leadership skills, and the ability to work flexible hours. This position offers a competitive salary within the range of $55,000 to $59,000 annually.

Qualifications

• Valid Driver’s License.
• Minimum of 3 years of licensed driving experience.
• Strong leadership and team-building abilities.

Responsibilities

• Lead and supervise a team of traffic attendants.
• Ensure all transportation routes are fully staffed.
• Conduct recurring safety meetings and performance evaluations.

Skills

Leadership

Customer service

Problem-solving

Interpersonal skills

Job description

5 days ago Be among the first 25 applicants

This range is provided by LAZ Parking. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $59,000.00/yr

The Spirit of the Position

The Ground Transportation Manager supports the team with complete oversight for financials and Ground Transportation operations of assigned portfolio to ensure 24/7 professional parking management. As a company devoted to promoting an employee-focused servant leadership culture, the Ground Transportation Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned portfolio.

Schedule: Typically- M-F (8am to 5pm). Weekends and evenings as needed.

Responsibilities

• Lead, supervise, and mentor a team of traffic attendants, ensuring high performance, safety, and professionalism.
• Ensure all transportation routes are fully staffed and operating on schedule.
• Conduct recurring safety meetings, coaching sessions, and performance evaluations.
• Collaborate with airport partners, internal management, and operations teams to resolve issues and improve service.
• Ensure proper completion of pre‑trip and post‑trip inspections and correct reporting of mechanical issues.
• Respond to incidents, accidents, and emergency situations, completing required documentation promptly.
• Train and hold team accountable for delivering high‑quality customer service.
• Handle escalated customer concerns and ensure timely, respectful resolutions.
• Maintain a culture of hospitality, professionalism, and safety.
• Oversee scheduling, attendance, payroll inputs, and route coverage.
• Maintain accurate records for fuel logs, incident reports, inspection logs, and compliance documentation.
• Assist with interviewing, hiring, and onboarding new transportation staff. Monitor route performance, passenger counts, and adjust service levels based on operational needs.

Requirements

• Valid Driver’s License
• Minimum of 3 years of licensed driving experience. Clean MVR meeting the following guidelines: No more than one minor violation in the last 3 years. Must pass drug screen and criminal background check. Strong leadership and team‑building abilities.
• Excellent communication and customer service skills.
• Ability to work independently and follow direction.
• Ability to work flexible hours, including nights, weekends, holidays, and overtime.
• Strong problem‑solving and decision‑making abilities.

Skills

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent teambuilding and interpersonal skills.
• Ability to work independently and multi‑task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Physical Demands

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.

Location: Columbus, OH

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