Ground Terminal Technical Ops Engineer, Leo Ground Systems

Amazon; Redmond (WA); On-site; USD 136,000 - 184,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is looking for a Satellite Ground Technical Operations Engineer in Redmond, WA, to lead efforts in troubleshooting and maintaining high-performance ground gateways for satellite communications. The ideal candidate will have over 3 years of experience in satellite ground systems and operations, and a Bachelor's degree in a relevant technical field. Responsibilities include on-site fault analysis, ensuring operational efficiency, and collaborating with diverse teams to maintain system integrity. Salary ranges from $136,000 to $184,000 annually.

Qualifications

• 3+ years of satellite communications ground systems and operations experience.
• 2+ years of networking and troubleshooting experience.
• Experience in writing and reviewing support procedures and documentation.

Responsibilities

• Address and remediate antenna faults, alarms, and anomalies.
• Perform on-site fault analysis and troubleshooting of gateway antennas.
• Communicate regularly with senior management on status, risks, and changes.

Skills

Satellite communications ground systems

Networking and troubleshooting

Root cause analysis

Technical problem-solving

Bilingual English/Spanish

Education

Bachelor's Degree in RF, Aerospace, or other technical discipline

Job description

Description

Amazon Leo is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world.

Have you ever wanted to become involved in the global rollout of satellite earth stations for a high-performance satellite constellation? We are looking for a Satellite Ground Technical Operations Engineer to join Leo's ground gateway terminal operations team. You will lead efforts to ensure high performance ground gateways are able to continuously serve our broadband customers by investigating faults and anomalies, both remotely and on-site at our gateway terminals. You will collaborate with other subject matter experts to develop the tools and procedures necessary to support this global endeavor.

This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.

Export Control Requirement

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Key job responsibilities

• Address and remediate antenna faults, alarms, and anomalies

• Perform on-site fault analysis and troubleshooting of gateway antennas

• Maintain and/or update antenna calibrations as necessary

• Perform software updates/upgrades of antenna components

• Manage tactical interactions with partners to ensure milestones, deliverables, and technical artifacts are technically compliant with project objectives and programmatic requirements.

• Work with stakeholder teams to maintain operational terminals in sync with organizational goals.

• Develop team training plans and materials.

• Communicate regularly with senior management on status, risks and change control.

• Focus on our efforts in the AMER region

A day in the life

As a Gateway Terminal Technical Ops Engineer, you will provide both remote and on-site leadership to analyze, fix, and maintain our gateway antennas across the world. You will address tickets generated by our automated monitoring systems; providing critical feedback to dial in and improve our systems. You must be willing to travel (up to 50%) to our gateways in order to address physical problems and troubleshoot faults and anomalies. Your contributions will keep our systems capable of serving our customers. These systems provide mission critical communications with Leo satellites. Ground terminals include state of the art tracking antennas, modems, and innovative support systems.

About the team

The Ground Systems team is responsible for the architecture, design, build, installation, and operation of globally located Leo Ground and TTnC terminals. Our Ground Gateways enable high data rate, low latency communications between Kuiper points of presence and our Low Earth Orbit Satellite constellation. The team works closely with Ground Infrastructure Services, Networks, Regulatory, Payload Test, and RF Systems teams to ensure Leo provides a seamless customer experience.

Basic Qualifications

• 3+ years of satellite communications ground systems and operations experience

• 2+ years of networking and troubleshooting experience

• Experience in root cause analysis and troubleshooting or problem solving

• Ability to write and review accurate and complete support procedures, system documentation, and issue tracking entries.

• Bachelor's Degree in RF, Aerospace, or other technical discipline or equivalent experience

• 3+ years of work experience in design and commission of radio/mobile telecommunications/RAN installations or SATCOM earth stations.

Preferred Qualifications

• Experience with satellite communications earth stations or network development, deployment, and operation

• Ka-band experience as related to earth/ground station infrastructure

• LEO and/or MEO satellite systems experience.

• Excellent technical, problem-solving and communication skills

• Ability to communicate in both English and Spanish

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Redmond - 136,000.00 - 184,000.00 USD annually