Ground Terminal Technical Ops Engineer, Amazon Leo Ground Systems

Amazon; Redmond (WA); On-site; USD 114,000 - 160,000; Full time

Job summary

Amazon is seeking a Gateway Terminal Technical Ops Engineer to lead remote and on-site antenna fault analysis, calibration, and software updates across global ground terminals. Travel up to 50% will be required.

You will collaborate with multiple teams to keep terminals aligned with program objectives, and you will communicate status and risks to leadership. A bachelor’s degree and space/satellite operations experience are preferred.

Qualifications

• Bachelor's degree in RF, Aerospace, or related technical discipline.
• Experience in Space Vehicle/Satellite Operations or Space Communications.
• Experience with network troubleshooting and support.
• Experience demonstrating problem solving and root cause analysis.
• RF, aerospace or related technical discipline or equivalent experience.

Responsibilities

• Address and remediate antenna faults, alarms, and anomalies.
• Perform on-site fault analysis and troubleshooting of gateway antennas.
• Maintain and update antenna calibrations as necessary.
• Perform software updates/upgrades of antenna components.
• Manage interactions with partners to meet milestones and technical requirements.
• Work with teams to maintain operational terminals aligned with goals.
• Develop team training plans and materials.
• Communicate status, risks and change control to senior management.

Skills

Network troubleshooting

Root cause analysis

Problem solving

Communication

Multi-language capability

Education

Bachelor's degree in RF/Aerospace/related technical discipline

Tools

Ka-band experience

Job description

Description

Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.

Export Control Requirement

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Key job responsibilities

• Address and remediate antenna faults, alarms, and anomalies
• Perform on-site fault analysis and troubleshooting of gateway antennas
• Maintain and/or update antenna calibrations as necessary
• Perform software updates/upgrades of antenna components
• Manage tactical interactions with partners to ensure milestones, deliverables, and technical artifacts are technically compliant with project objectives and programmatic requirements.
• Work with stakeholder teams to maintain operational terminals in sync with organizational goals.
• Develop team training plans and materials.
• Communicate regularly with senior management on status, risks and change control.
• Focus on our efforts in the AMER region

A day in the life

As a Gateway Terminal Technical Ops Engineer, you will provide both remote and on-site leadership to analyze, fix, and maintain our gateway antennas across the world. You will address tickets generated by our automated monitoring systems; providing critical feedback to dial in and improve our systems. You must be willing to travel (up to 50%) to our gateways in order to address physical problems and troubleshoot faults and anomalies. Your contributions will keep our systems capable of serving our customers. These systems provide mission critical communications with Amazon Leo satellites. Ground terminals include state of the art tracking antennas, modems, and innovative support systems.

About The Team

The Ground Systems team is responsible for the architecture, design, build, installation, and operation of globally located Leo Ground and TTnC terminals. Our Ground Gateways enable high data rate, low latency communications between Leo points of presence and our Low Earth Orbit Satellite constellation. The team works closely with Ground Infrastructure Services, Networks, Regulatory, Payload Test, and RF Systems teams to ensure Leo provides a seamless customer experience.

Basic Qualifications

• Bachelor's degree
• Experience in Space Vehicle/Satellite Operations, Space Communications or related industry
• Experience with network troubleshooting and support
• Experience demonstrating problem solving and root cause analysis
• Bachelor's Degree in RF, Aerospace, or other technical discipline or equivalent experience

Preferred Qualifications

• Experience with satellite communications earth stations or network development, deployment, and operation
• Ka-band experience as related to earth/ground station infrastructure
• LEO and/or MEO satellite systems experience.
• Excellent technical, problem-solving and communication skills
• Ability to communicate in multiple languages

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Redmond - 114,100.00 - 160,000.00 USD annually

Company - Amazon Kuiper Manufacturing Enterprises LLC

Job ID: A10460901