Ground Systems Training Lead

Zipline; Town of Texas (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

Zipline is seeking a Ground Systems Instructor to develop and deliver training for technicians across the U.S. and globally on the Platform 2 autonomous delivery system.

You will own training content, coordination, and records to ensure qualification readiness and audit compliance. You will lead training for ground-system infrastructure, Docks, and Dropboxes, collaborating with engineering and maintenance teams to continuously improve courses and ensure safety and compliance across field

Qualifications

• At least one year of instructional experience in aviation maintenance, industrial or light commercial equipment, HVAC, refrigeration, renewable energy, or a related technical field.
• Experience creating technical training content, standard operating procedures, train-the-trainer materials, or documentation that enables consistent instruction.
• Working knowledge of light commercial construction, power and networking systems, low-voltage and sub-480VAC wiring, heavy-equipment logistics, and safe hand and power-tool use.
• Strong attention to detail in data entry, training records, and instructional deliverables, with the ability to communicate clearly to technical and non-technical audiences.
• Sound safety judgment and the ability to adapt instruction for different learners while explaining both the procedure and its purpose.

Responsibilities

• Develop technical training, SOPs, train-the-trainer materials, and maintenance bulletins with engineering, maintenance, and operations stakeholders.
• Deliver virtual, live in-person, and one-on-one on-the-job training for technicians working on ground-system infrastructure, Docks, and Dropboxes.
• Coordinate course schedules and training communications so learners and leaders understand training plans, requirements, and completion status.
• Maintain accurate training actions and records in Zipline’s Training Academy systems, producing documentation for learners, customer stakeholders, and audits.
• Develop selected technicians as on-the-job-training instructors and support their required notices, forms, and instruction.
• Evaluate qualification readiness of trainees, record performance, and measure field performance of ground systems teams to sharpen the training outcomes.
• Improve courses and procedures through learner feedback, field observations, internal tickets, and collaboration with OEM engineering and technical writers. Incorporate field-driven changes into training curriculums and into engineering designs.
• Own training quality by ensuring technicians are prepared for safe ground-system work, qualification requirements are met, and records remain complete and audit-ready.

Skills

Instructional experience

Training content creation

Technical writing

Aviation maintenance

Industrial equipment

Learning management systems

Tools

Learning Management Systems

Job description

Zipline is seeking a Ground Systems Instructor to develop and deliver training for technicians across the U.S. and globally on the Platform 2 autonomous delivery system.

You will own training content, coordination, and records to ensure qualification readiness and audit compliance. You will lead training for ground-system infrastructure, Docks, and Dropboxes, collaborating with engineering and maintenance teams to continuously improve courses and ensure safety and compliance across field