Ground Quality Ambassador

VistaJet Ltd.; California (MO); Hybrid; USD 52,000 - 72,000; Full time

Job summary

VistaJet Ltd. is seeking a Ground Quality Ambassador (GQA) to uphold the highest service standards in the cabin host team. This non-flying role collaborates with Flying Quality Ambassadors, Trainers, and Cabin Management to ensure consistent quality from ground to air.

The GQA focuses on high-profile flights and conducts quality audits as directed by the Head of Cabin and Operations. The role requires flexible availability including weekends, a strong background in luxury service, and excellent

Qualifications

• Demonstrated track record in upholding exacting service standards.
• Strong communication and interpersonal skills, both written and spoken.
• Experience in luxury hospitality, private aviation, or high-end service is preferred.
• Composure and confidence when delivering feedback and escalation when needed.
• Ability to enthuse others about excellence in service and brand values.

Responsibilities

• Act as a brand ambassador and uphold VistaJet values across the Cabin Host Team.
• Assist crew with pre-departure and arrival tasks for aircraft as directed.
• Assess aircraft cabin condition, presentation, and service item consistency.
• Ensure uniform, safety, and procedure compliance; document findings.
• Maintain records on aircraft status and cabin hostess performance.
• Provide flight-specific information to the Cabin Management team as needed.
• Support cabin operations with stocking, cleaning, and client profiling tasks.

Skills

Brand advocacy

Luxury service

Communication

English fluency

Team player

Customer focus

Job description

Ground Quality Ambassadors (GQA’s) are an essential part of the Cabin Host Team and are brand advocates. GQA’s ensure Vista’s highest service standards are maintained and consistently delivered by our entire Cabin Host family.

In this non-flying role, GQA’ work with several departments, including Flying Quality Ambassadors, Trainers, and Cabin Management to ensure that our standards are maintained from ground to air. They prioritize building relationships and understand the importance of working with stakeholders, for a seamless customer experience.

GQA’s focus the week on high profile/high importance flights (if applicable) and ensure they prioritize quality audits, as directed by the Head of Cabin and Operations team.

GQA’s are responsible for the overall quality and standards at our designated FBO, including Vista product stores if applicable.

This is a full-time role and flexible availability will be required, including weekends. You will focus your week on high profile flights, and ensure you prioritise quality audits, as directed by the Cabin Management team.

Responsibilities

• Act as a brand ambassador and role models VistaJet values and be well versed on business vision and direction.
• Assist crew members on the Pre-departure task of the aircraft.
• Assist crew members on the Arrival tasks of the aircraft.
• Assessing the overall aircraft cabin condition, stowage, cabin presentation and consistency of service items.
• Assess Cabin Host uniform, safety & service compliance, knowledge of procedures.
• Record keeping of findings on Aircraft status
• Record keeping of findings on Cabin Hostess performance.
• Provide any additional information pertinent to the flights/operations.
• Additional support to the Cabin Host for the flights such as stock, shopping, cleaning, clients’ profiles.
• Keeping records of handover status and providing data to the Cabin Management team.
• Hosting clients at the airport lounge and attending to any individual needs until the clients reach the aircraft
• Liaise with flight crew to ensure a smooth transition between the airport lounge and the aircraft.
• Responsible for managing aircraft line services when arriving / departing from Vista Maintenance.( laundry, dishes, stock)
• Coordinate arrivals/departures that take place primarily from VAM/Signature KVNY but also from LAX for sensitive T100/ high profile flights, special events.
• Ground support during various Vista events at hybrid locations.

Required Skills and Experience

• A brand advocate who possesses an exceptional record of upholding exact standards, in a service organization.
• Assertive and confident at delivering feedback, and willing to escalates when needed.
• Substantial experience gained in luxury service organization. Examples include but are not limited to, luxury hotels, private aviation, commercial airline’s first-class cabin.
• Possess a comprehensive understanding of luxury, and the expectations among high-net-worth individuals.
• A personal commitment to, and ability to enthuse others about excellence in service.
• Excellent communication and interpersonal skills. Fluent written and spoken English language skills are essential. You are assertive, yet empathetic and speak with authority and clarity.
• You will always seek ways for us to improve, and although your main station will be remote from headquarters, you will be a team player for the Vista Cabin team.
• Preferred:
• Experience working in a FBO environment
• Have experienced working as Cabin Host for Vista.

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In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.