Ground Ops QA Auditor

Sun Country Airlines; Las Vegas (NV); On-site; USD 50,000 - 58,000; Full time

Benefits offered by this job

Comprehensive benefits

PPO and HDHP health plans

HSA and FSA

401(k) match

Paid Time Off

Paid holidays

Job summary

Sun Country Airlines is hiring a Ground Ops QA Auditor in Las Vegas for a full-time, exempt role. You will audit ground handling operations, develop training, and ensure compliance with regulatory standards and Sun Country policies.

You will travel up to 75% as needed, supporting safety initiatives and cross-functional collaboration to enhance performance across stations. A background in airline operations is required.

Qualifications

• Experience in airline operations and ground handling.
• Strong written and verbal communication.
• Ability to prioritize to meet deadlines.
• Familiarity with airline software and MS Office.

Responsibilities

• Audit ground handling station operations (above/below wing, deicing, fueling, freighter, charter).
• Identify policy needs and develop supporting programs.
• Deliver training and conduct corrective training while auditing.
• Ensure training records and vendor qualifications compliance.
• Promote safety and act as SMS ambassador within Ground Ops.
• Conduct investigations and analyze performance data.
• Coordinate with departments and vendors to improve performance.
• Support special projects as assigned.

Skills

airline operations

ground operations knowledge

communication skills

organization & multi-tasking

Microsoft Office

interpersonal skills

travel readiness

Tools

airline applications

Job description

About Sun Country Airlines

We’re not your average airline. We’re agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.

With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Ground Ops QA Auditor you’ll enjoy these benefits and more:

• Comprehensive benefit package including dental and vision
• PPO and high-deductible health plans
• Health savings accounts (HSA and FSA)
• Dependent Care
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

Ground Ops QA Auditor Overview

The Ground Operations Quality Assurance Auditor reports to the Manager of Ground Operations Compliance. The Ground Operations Quality Assurance Auditor assists the Director of Airport Operations, Regional Directors, and Manager of Ground Operations Compliance in ensuring all regulatory requirements, standards and internal processes, policies, and procedures set by Sun Country Airlines are being complied with system wide through internal evaluation of stations as part of the ground operations quality assurance program. Secondary responsibilities include (but not limited to) assisting the Manager of Ground Training in planning, organizing, and delivering classroom training, and on the job training of Sun Country regulations, standards, and policies to customer facing employees and contracted representatives.

Essential Roles And Responsibilities

• Audit and evaluate ground handling station operations-above wing, below wing, deicing, fueling, freighter operations, Charter operations, etc.
• Up to 75% travel may be required.
• Identify policy and procedural needs; develop and implement supporting programs
• Assist with training needs; develop and deliver ongoing training activities, conduct corrective training while auditing to meet regulatory, IOSA, and Sun Country standard requirements
• Ensures regulatory compliance of training records and vendor qualifications managing applicable reporting
• Enhances safety promotion by acting as an ambassador of the SMS within the Ground Operations organization
• Conduct Safety and Ground Operations performance investigations
• Assist with data collection and analysis of Ground Operations performance information to maintain consistent risk analysis data
• Communicate with involved departments, managers, directors, and vendors to improve performance or integrate change
• Support special projects and committees as assigned by Manager, Ground Operations Compliance
• Conduct all tasks in a safe and efficient manner complying with all local, state, and federal safety and health regulatory requirements, programmatic standards, and with internal policies and procedures identified by Sun Country Airlines

Required Qualifications

• Prior experience in airline operations
• Practical knowledge with ground operations and handling, passenger service, and airline security
• Strong communication verbal and written, organization, attention to detail and multi-tasking skills
• Ability to organize and prioritize work to meet regulated deadlines
• Microsoft office suite and familiarity with airline applications
• Skill in interpersonal communications, leadership, critical thinking, and problem solving is key in maintaining trust and reliability while building the business relationships between the regulatory agencies and representing the Ground Operations organization at Sun Country Airlines.
• Must be a team player and able to work collaboratively with others and represent the Ground Ops organization, building positive relations across departments.
• Ability to travel on short notice as needed

Preferred Qualifications

• Previous Airline training experience
• Previous Customer Service/Airline/Travel industry leadership experience

Compensation

Range: $50-58,000

Classification

Full-Time, Exempt

Work Location

Las Vegas, NV (onsite)

Supervisory Responsibility

None

Additional Notes

Must be able to obtain a SIDA badge.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets. This job will also be required to occasionally operate at the airport at the ticket counter, gate, ramp, and baggage areas.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands or fingers, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Other Duties

The above statements are intended to provide a summary of key responsibilities and the anticipated work environment of an accountant. They are not intended to be an all-inclusive listing of job duties. Position expectations may change as the needs, or the requirements of the organization evolve.

AAP/EEO Statement

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Sun Country Airlines respects and values every employee’s contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.